HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repairs required as a result of using a non-HP supply will not be covered under the
warranty.
When you insert a supply into the product, the product will inform you if the supply is not a genuine
HP supply. If you insert a genuine HP supply that has reached the low state from another HP device,
the product identifies the supply as non-HP. Simply return the supply to the original device to reactivate
the HP features and functionality.
Reset the product for non-HP supplies
When you install a non-HP print cartridge, Unauthorized appears on the control-panel display. In order
to print with this supply, you must press OK when you install this non-HP supply.
CAUTION: The product will not stop printing when this type of supply is empty. Damage to the product
could occur if the product prints with an empty non-HP print cartridge. See
Hewlett-Packard limited
warranty statement on page 319 and Print cartridge limited warranty statement on page 321.
HP fraud hotline
Call the HP fraud hotline if the product or HP ToolboxFX indicates that the print cartridge is not an
HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and
take steps to resolve the problem.
The print cartridge might not be a genuine HP product if you notice the following issues:
●
You are experiencing a large number of problems with the print cartridge.
●
The print cartridge does not look like it usually does (for example, the pull tab or the box is different).
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this
telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline
who speaks your language will assist you. Or, if someone who speaks your language is not available,
a language line interpreter will connect approximately one minute after the beginning of the call. The
language line interpreter is a service that will translate between you and the representative for the HP
fraud hotline.
48 Chapter 3 Maintenance ENWW
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