10 Manage and maintain the device
Use information pages ..................................................................................................................... 144
Configure e-mail alerts ..................................................................................................................... 146
Use the HP Easy Printer Care software ........................................................................................... 147
Open the HP Easy Printer Care software ........................................................................ 147
HP Easy Printer Care software sections .......................................................................... 148
Use the embedded Web server ........................................................................................................ 149
Open the embedded Web server by using a network connection ................................... 149
Embedded Web server sections ...................................................................................... 150
Use HP Web Jetadmin software ...................................................................................................... 152
Use the HP Printer Utility for Macintosh ........................................................................................... 153
Open the HP Printer Utility ............................................................................................... 153
HP Printer Utility features ................................................................................................ 154
Manage supplies .............................................................................................................................. 155
Supplies life ..................................................................................................................... 155
Approximate print-cartridge replacement intervals .......................................................... 155
Manage the print cartridge ............................................................................................... 155
Print-cartridge storage ..................................................................................... 155
Use genuine HP print cartridges ..................................................................... 155
HP policy on non-HP print cartridges .............................................................. 155
Print-cartridge authentication .......................................................................... 156
HP fraud hotline and Web site ........................................................................ 156
Replace supplies and parts .............................................................................................................. 157
Supply replacement guidelines ........................................................................................ 157
Change the print cartridge ............................................................................................... 157
Perform preventive maintenance ..................................................................................... 160
Preventive maintenance for the print engine .................................................. 160
The ADF maintenance kit ................................................................................ 160
Clean the device ............................................................................................................................... 161
Clean the exterior ............................................................................................................ 161
Clean the scanner glass .................................................................................................. 161
Clean the scanner lid backing .......................................................................................... 162
Clean the ADF ................................................................................................................. 163
Clean the paper path ....................................................................................................... 164
Calibrate the scanner ....................................................................................................................... 165
11 Problem solving
Problem-solving checklist ................................................................................................................. 168
Factors that affect performance ....................................................................................... 168
Problem-solving flowchart ................................................................................................................ 169
Solve general printing problems ....................................................................................................... 174
Control-panel message types ........................................................................................................... 177
Control-panel messages .................................................................................................................. 178
Common causes of jams .................................................................................................................. 187
Jam locations ................................................................................................................................... 188
Jam recovery .................................................................................................................................... 189
Clear jams ........................................................................................................................................ 190
Clear jams from the automatic document feeder (ADF) .................................................. 190
Clear jams from the stapler/stacker ................................................................................. 193
Clear jams from the output path ...................................................................................... 195
ENWW vii
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