Error codes
Control panel message Description Recommended action
10.10.00 ERROR The device cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.
1. Verify that a genuine HP print cartridge
is installed in the device.
2. Install another print cartridge.
3. Verify that the memory tag PCA is
installed in the device.
4. Verify that the memory tag connector is
firmly seated in connector J510 on the
ECU. You might have to remove the
main cooling fan to see this connection.
10.32.00 - Unauthorized Supply A supply has been installed that does not
pass the authentication test for genuine HP
supplies.
If you believe you purchased a genuine HP
supply, visit us at
www.hp.com/go/
anticounterfeit. Any repair required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch OK.
10.XX.YY SUPPLY MEMORY ERROR
For help press
The device cannot read or write to the print-
cartridge memory tag, or the memory tag is
missing.
1. Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the device off and then on.
5. Verify that a genuine HP print cartridge
is installed in the device.
6. Install another print cartridge.
7. Verify that the memory tag PCA is
installed in the device.
8. Verify that the memory tag connector is
firmly seated in connector J510 on the
ECU. You might have to remove the
main cooling fan to see this connection.
9. If the error persists, contact HP Support.
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press
The device internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the device on.
Contact HP Support.
13.00.02 JAM IN TRAY 1 Paper is fed from tray 2 to the device by the
tray 2 pick-up roller. When energized,
solenoid SL2 releases a clutch, and then the
pick-up roller rotates to pick up the paper and
advance it into the paper path.
1. Verify that the type and quality of the
media that you are using meet
HP specifications.
2. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
ENWW Error codes 39
HP LJ P3005 Series
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