Control panel message Description Recommended action
3. Verify that the tray 2 pickup roller and
separation pad are installed correctly.
4. Verify that solenoid SL2 is being
energized. If you cannot hear it during a
print job, remove tray 2, override the
paper presence sensor flag, start a print
job, and then see if the pick-up roller is
rotating.
5. Verify that solenoid SL2 is firmly seated
in connector J504 on the ECU.
13.01.00 JAM IN TRAY 1
alternates with
Clear jam then press
The paper did not reach the top of page
sensor within the specified period of time. The
tray 1 feed roller moves paper into the paper
path. When solenoid SL1 is energized, a
clutch mechanism allows the paper stack in
tray 1 to lift, and then allows the feed roller to
rotate one time to move the paper into the
paper path.
1. Verify that the type and quality of the
media that you are using meet
HP specifications.
2. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
3. Verify that the tray 1 pickup roller and
separation pad are installed correctly.
4. Verify that solenoid SL1 is firmly seated
in ECU connector J508. Verify that SL1
is being energized by removing the
cover and observing the solenoid during
a feed operation.
5. Open and close the cartridge door to
clear the error message.
13.05.00 JAM INSIDE TOP COVER Paper failed to reach the delivery sensor
within a specified period of time when a print
job was initiated. When troubleshooting
paper jams, always observe where the
leading edge of the paper stops in the jam.
1. Verify that nothing is obstructing paper
movement within the paper path.
2. Verify that the fuser motor (M2)
connector is firmly seated. The fuser
motor wiring is hard-wired to the back of
the ECU at connector J501. The motor
connector is free-standing behind the
ECU. To see if the fuser motor is
functional, observe the output stacker
rollers while turning on the device. If the
rollers rotate, the motor is functional. If
they do not rotate, verify the connection.
13.31.00 JAM INSIDE FRONT DOOR
alternates with
Remove print cartridge
A jam has occurred inside the front door. 1. Verify that nothing is obstructing paper
movement within the paper path.
2. Verify that the face-up tray sensor (PS1)
is functioning properly.
3. Verify that connection J505 is firmly
seated on the ECU.
4. Open and close the cartridge door to
clear the error message
40 Chapter 2 HP LaserJet P3005 Series printers ENWW
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