Control panel message Description Recommended action
13.65.00 JAM INSIDE REAR DOOR
alternates with
For help press
A jam has occurred in the rear door area. 1. Verify that nothing is obstructing paper
movement within the paper path.
2. Verify that the sensor connections on
the rear of the fuser assembly are
seated correctly.
3. Verify that connection J405 is firmly
seated on the ECU.
4. Open and close the cartridge door to
clear the error message
13.67.00 JAM INSIDE REAR DOOR
alternates with
For help press
A jam has occurred in the rear door area. 1. Verify that nothing is obstructing paper
movement within the paper path.
2. Verify that high-voltage power supply
flat ribbon cable connection J404 is
firmly seated on the ECU.
3. Open and close the cartridge door to
clear the error message
13.XX.YY FUSER JAM INSIDE TOP
COVER
alternates with
For help press
A jam has occurred in the fuser area. 1. Press to see step-by-step
information.
2. Open the cartridge door, and then
remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any
media remaining.
5. Reinstall the print cartridge, and then
close the cartridge door.
6. To exit, press
13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. 1. Verify that the type and quality of the
media that you are using meet
HP specifications.
2. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
3. Remove tray 2, clear the jam, and then
reinstall tray 2.
4. Verify that the tray 2 pickup roller and
separation pad are installed correctly.
5. Verify that solenoid SL2 is firmly seated
on ECU connector J504. Verify that SL2
is being energized by removing the
cover and observing the solenoid during
a feed operation.
6. Open and close the cartridge door to
clear the error message.
ENWW Error codes 41
HP LJ P3005 Series
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