Control panel message Description Recommended action
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press
A page is jammed in the tray indicated. 1. Verify that the type and quality of the
media that you are using meet
HP specifications.
2. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
3. Verify that the tray pickup roller and
separation pad are installed correctly.
4. Open and close the cartridge door to
clear the error message.
NOTE: To avoid jams with heavier media,
use tray 1 and the rear output bin.
13.XX.YY JAM INSIDE DUPLEXER
alternates with
For help press
A jam has occurred inside the duplexer. 1. Press to see step-by-step
information.
2. Remove the duplexer from the rear of
the device.
3. Look inside the device duplex area and
remove any media.
4. Remove any media from the duplexer.
5. Reinstall the duplexer.
6. Open and close the cartridge door to
clear the error message.
13.XX.YY JAM INSIDE REAR DOOR
alternates with
Clear jam then press
A jam has occurred in the duplex reversing
area.
1. Press to see step-by-step
information.
2. Open the rear door, and then remove all
media found.
3. Close the rear door.
4. Open and close the cartridge door to
clear the error message.
13.XX.YY JAM INSIDE TOP COVER
alternates with
Remove print cartridge
A jam has occurred in the registration
assembly area.
1. Press the to see step-by-step
information.
2. Open the cartridge door, and then
remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any
media remaining.
5. Reinstall the print cartridge, and then
close the cartridge door.
6. If the message persists, verify that the
flat ribbon cable at the bottom of the
ECU is connected correctly.
7. To exit, press
42 Chapter 2 HP LaserJet P3005 Series printers ENWW
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