Control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the device.
Message type Description
Status messages Status messages reflect the current state of the device. They inform you of normal device operation
and require no interaction to clear them. They change as the state of the device changes. Whenever
the device is ready, not busy, and has no pending warning messages, the status message Ready
appears if the device is online.
Warning messages Warning messages inform you of data and print errors. These messages typically alternate with
the Ready or status messages and remain until you touch OK. Some warning messages are clearable.
If CLEARABLE WARNINGS is set to JOB on the device DEVICE BEHAVIOR menu, the next print
job clears these messages.
Error messages Error messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If AUTO CONTINUE is set on the menus, the device will
continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE Pressing any button during the 10-second auto-continuable error message overrides
the auto-continue feature, and the button function takes precedence. For example, pressing
the Stop button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by
turning the device off and then on. These messages are not affected by the AUTO CONTINUE setting.
If a critical error persists, service is required.
Resolve control-panel messages
Control panel message Description Recommended action
10.10.00 ERROR The device cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.
1. Verify that a genuine HP print cartridge
is installed in the device.
2. Install another print cartridge.
3. Verify that the memory tag PCA is
installed in the device.
4. Verify that the memory tag connector is
firmly seated in connector J510 on the
ECU. You might have to remove the
main cooling fan to see this connection.
10.32.00 - Unauthorized Supply A supply has been installed that does not
pass the authentication test for genuine HP
supplies.
If you believe you purchased a genuine HP
supply, visit us at
www.hp.com/go/
anticounterfeit. Any repair required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch OK.
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