Control panel message Description Recommended action
10.XX.YY SUPPLY MEMORY ERROR
For help press
The device cannot read or write to the print-
cartridge memory tag, or the memory tag is
missing.
1. Open the cartridge door.
2. Remove the print cartridge, and then
reinstall it.
3. Close the cartridge door.
4. Turn the device off and then on.
5. Verify that a genuine HP print cartridge
is installed in the device.
6. Install another print cartridge.
7. Verify that the memory tag PCA is
installed in the device.
8. Verify that the memory tag connector is
firmly seated in connector J510 on the
ECU. You might have to remove the
main cooling fan to see this connection.
9. If the error persists, contact HP Support.
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press
The device internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the device on.
Contact HP Support.
13.00.02 JAM IN TRAY 1 Paper is fed from tray 2 to the device by the
tray 2 pick-up roller. When energized,
solenoid SL2 releases a clutch, and then the
pick-up roller rotates to pick up the paper and
advance it into the paper path.
1. Verify that the type and quality of the
media that you are using meet
HP specifications. (See Media
specifications on page 13.)
2. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
3. Verify that the tray 2 pickup roller and
separation pad are installed correctly.
4. Verify that solenoid SL2 is being
energized. If you cannot hear it during a
print job, remove tray 2, override the
paper presence sensor flag, start a print
job, and then see if the pick-up roller is
rotating.
5. Verify that solenoid SL2 is firmly seated
in connector J504 on the ECU.
13.01.00 JAM IN TRAY 1
alternates with
Clear jam then press
The paper did not reach the top of page
sensor within the specified period of time. The
tray 1 feed roller moves paper into the paper
path. When solenoid SL1 is energized, a
clutch mechanism allows the paper stack in
tray 1 to lift, and then allows the feed roller to
rotate one time to move the paper into the
paper path.
1. Verify that the type and quality of the
media that you are using meet
HP specifications. (See Media
specifications on page 13.)
2. Verify that the media is loaded correctly
and that the guides are not too tight or
too loose against the stack of media.
3. Verify that the tray 1 pickup roller and
separation pad are installed correctly.
www.partshere.com Partshere Troubleshooting
To Next Page
Loading...
Need help?
General
