Control panel message Description Recommended action
5. Reinstall the duplexer.
6. Open and close the cartridge door to
clear the error message.
13.XX.YY JAM INSIDE REAR DOOR
alternates with
Clear jam then press
A jam has occurred in the duplex reversing
area.
1.
Press
to see step-by-step
information.
2. Open the rear door, and then remove all
media found.
3. Close the rear door.
4. Open and close the cartridge door to
clear the error message.
13.XX.YY JAM INSIDE TOP COVER
alternates with
Remove print cartridge
A jam has occurred in the registration
assembly area.
1.
Press the
to see step-by-step
information.
2. Open the cartridge door, and then
remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any
media remaining.
5. Reinstall the print cartridge, and then
close the cartridge door.
6. If the message persists, verify that the
flat ribbon cable at the bottom of the
ECU is connected correctly.
7.
To exit, press
20-INSUFFICIENT MEMORY
alternates with
To continue press
The device has received more data from the
computer than fits in available memory.
1.
Press
to continue printing.
NOTE Data will be lost.
2. Reduce the complexity of the print job to
avoid this error.
3. Adding memory to the device may allow
printing of more complex pages.
21 PAGE TOO COMPLEX
alternates with
To continue press
The page-compression process is too slow
for the device. Some data may be lost on the
page.
1.
Press
to see step-by-step
information.
2. To print the job with some data loss,
press to exit the message, and then
press . If data is lost, simplify the
page content to reduce its complexity.
3.
To exit, press .
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