Step 7: Test copy functionality ................................................................................ 168
Step 8: Test the fax functionality .............................................................................. 168
Step 9: Check the toner cartridge ............................................................................ 168
Step 10: Try sending a print job from a computer ..................................................... 168
Step 11: Verify that the product is on the network ..................................................... 168
Restore the factory-set defaults ............................................................................................... 169
Control panel help system ..................................................................................................... 170
Paper feeds incorrectly or becomes jammed ............................................................................ 171
The product does not pick up paper ........................................................................ 171
The product picks up multiple sheets of paper ........................................................... 171
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 172
Prevent paper jams from the paper trays .................................................................. 172
Clear jams .......................................................................................................................... 173
Jam locations ........................................................................................................ 173
Clear jams in the document feeder .......................................................................... 174
Clear jams in the output bin area ............................................................................ 176
Clear jams in Tray 1 .............................................................................................. 177
Clear jams in Tray 2 .............................................................................................. 179
Clear jams in the right door .................................................................................... 180
Clear jams in optional Tray 3 ................................................................................. 184
Clear jams in the lower right door (Tray 3) ............................................................... 185
Improve print quality ............................................................................................................. 186
Print from a different software program .................................................................... 186
Set the paper-type setting for the print job ................................................................ 186
Check the paper-type setting (Windows) ................................................... 186
Check the paper-type setting (Mac OS X) .................................................. 187
Check the toner-cartridge status .............................................................................. 187
Calibrate the product to align the colors .................................................................. 187
Print a cleaning page ............................................................................................ 188
Perform additional print quality troubleshooting ........................................................ 188
Print the print quality page ...................................................................... 188
Interpret the print quality page ................................................................. 188
Inspect the toner cartridge for damage .................................................................... 189
Check the paper and printing environment ............................................................... 190
Use paper that meets HP specifications ..................................................... 190
Check the product environment ................................................................ 190
Check the EconoMode settings ............................................................................... 190
Adjust color settings (Windows) .............................................................................. 191
Try a different print driver ....................................................................................... 192
Improve copy quality ............................................................................................................ 194
Check the scanner glass for dirt and smudges ........................................................... 194
ENWW ix
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