Fax is busy. Canceled send. .......................................................................... 87
Fax receive error. .......................................................................................... 87
Fax Send error. ............................................................................................. 88
Fax storage is full. Canceling the fax send/receive. .................................... 88
Front door open. ........................................................................................... 89
Jam in Tray 1, Clear jam and then press OK ................................................. 89
Jam in Tray 2, Clear jam and then press OK ................................................. 89
Jam in Tray 3, Clear jam and then press OK ................................................. 90
Load paper .................................................................................................... 90
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media ................... 90
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start ........................ 90
Load tray <X> Press [OK] for available media ............................................. 90
No dial tone. .................................................................................................. 91
No fax detected. ........................................................................................... 91
The product is unable to calibrate. Close the lid and remove paper
from the document feeder. .......................................................................... 91
Unexpected size in tray # Load <size> Press [OK] ...................................... 92
Tools for troubleshooting: Event-log messages ............................................................................. 92
Print the event log .......................................................................................................... 92
Event log messages ........................................................................................................ 92
Clear jams ............................................................................................................................................................ 95
Jam locations .................................................................................................................................... 95
Experiencing frequent or recurring paper jams? .............................................................................. 95
Clear jams in the document feeder ................................................................................................... 97
Clear jams in Tray 1 ........................................................................................................................... 98
Clear jams in Tray 2 ......................................................................................................................... 100
Clear jams in Tray 3 (accessory) ..................................................................................................... 101
Clear jams in the duplexer .............................................................................................................. 103
Clear jams in the output bin ............................................................................................................ 105
Paper feeds incorrectly or becomes jammed ................................................................................................... 106
The product does not pick up paper ............................................................................................... 106
The product picks up multiple sheets of paper .............................................................................. 106
Solve image-quality problems .......................................................................................................................... 107
Solve image quality problems: Image defects table ...................................................................... 107
Improve print quality ...................................................................................................................... 112
Print from a different software program ..................................................................... 113
Check the paper-type setting for the print job ............................................................ 113
Check the paper type setting (Windows) ................................................... 113
Check the paper type setting (Mac OS X) ................................................... 113
Check toner-cartridge status ....................................................................................... 113
Print and interpret the print quality page .................................................................... 114
ENWW ix
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