Clean the product ......................................................................................................... 115
Print a cleaning page .................................................................................. 115
Check the scanner glass for dirt and smudges .......................................... 115
Visually inspect the toner cartridge ............................................................................. 116
Check paper and the printing environment ................................................................. 116
Step one: Use paper that meets HP specifications .................................... 116
Step two: Check the environment .............................................................. 116
Calibrate the product to align the colors ..................................................................... 117
Check other print job settings ...................................................................................... 117
Check the EconoMode settings .................................................................. 117
Adjust color settings (Windows) ................................................................ 118
Try a different print driver ............................................................................................ 119
General print-quality issues ........................................................................................................... 120
Solve paper-handling problems ....................................................................................................................... 125
Product feeds incorrect page size .................................................................................................. 125
Product pulls from incorrect tray ................................................................................................... 125
Paper does not feed automatically ................................................................................................ 125
Paper does not feed from Tray 2 or 3 ............................................................................................. 126
Output is curled or wrinkled ........................................................................................................... 126
Product will not duplex or duplexes incorrectly ............................................................................ 127
Clean the product .............................................................................................................................................. 128
Clean the pickup and separation rollers ......................................................................................... 128
Clean the paper path ....................................................................................................................... 128
Clean the scanner glass strip and platen ....................................................................................... 128
Clean the document feeder pickup rollers and separation pad ..................................................... 129
Clean the touchscreen .................................................................................................................... 130
Solve performance problems ............................................................................................................................ 131
Factors affecting print performance .............................................................................................. 131
Print speeds .................................................................................................................. 131
The product does not print or it prints slowly ................................................................................ 132
The product does not print ........................................................................................... 132
The product prints slowly ............................................................................................. 133
Solve connectivity problems ............................................................................................................................. 134
Solve USB connection problems ..................................................................................................... 134
Solve wired network problems ....................................................................................................... 134
Poor physical connection ............................................................................................. 134
The computer is using the incorrect IP address for the product ................................. 134
The computer is unable to communicate with the product ........................................ 135
The product is using incorrect link and duplex settings for the network ................... 135
New software programs might be causing compatibility problems ........................... 135
The computer or workstation might be set up incorrectly .......................................... 135
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