HP LaserJet Pro Color MFP M476dw - Page 141

Table 2-21 General print-quality issues (continued)
Problem Cause Solution
Dropouts appear. A single sheet of paper might be defective. Try reprinting the job.
The moisture content of the paper is uneven or
the paper has moist spots on its surface.
Try different paper, such as high-quality
paper that is intended for laser printers.
The paper lot is flawed. The manufacturing
processes can cause some areas to reject
toner.
The toner cartridge might be defective or low. Replace the toner cartridge.
Vertical streaks or bands appear on
the page.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
The toner cartridge might be defective. Replace the toner cartridge.
The amount of background toner
shading becomes unacceptable.
The paper might not meet HP specifications. Use a different paper with a lighter basis
weight.
The print-density setting is too high. Decrease the print-density setting. This
decreases the amount of background shading.
Very dry (low humidity) conditions can increase
the amount of background shading.
Check the product environment.
The toner cartridge might be defective or low. Replace the toner cartridge.
Toner smears appear on the paper. The paper might not meet HP specifications. Use paper that meets HP specifications.
If toner smears appear on the leading edge of
the paper, the paper guides are dirty, or debris
has accumulated in the print path.
Clean the paper guides and the paper path.
The toner cartridge might be defective. Replace the toner cartridge.
The fuser temperature might be too low. In the print driver, make sure the appropriate
paper type is selected.
ENWW Solve image-quality problems 121