Table 2-21 General print-quality issues (continued)
Problem Cause Solution
The toner smears easily when
touched.
The product is not set to print on the type of
paper on which you want to print.
In the print driver, select the Paper/Quality
tab and set Paper Type to match the type of
paper on which you are printing. Print speed
might be slower if you are using heavy paper.
The paper might not meet HP specifications. Use paper that meets HP specifications.
The paper path might need cleaning. Clean the paper path.
The power source might be defective. Plug the product directly into an AC outlet
instead of into a power strip.
The fuser temperature might be too low. In the print driver, make sure the appropriate
paper type is selected.
Marks repeatedly appear at even
intervals on the page.
The product is not set to print on the type of
paper on which you want to print.
In the print driver, select the Paper/Quality
tab and set Paper Type to match the type of
paper on which you are printing. Print speed
might be slower if you are using heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after a
few more pages.
The paper path might need cleaning. Clean the paper path.
A component might be damaged. Use the repetitive defect ruler table to
determine the problem.
The printed page contains
misformed characters.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
If characters are incorrectly formed so that
they produce a wavy effect, the laser/scanner
might need service.
Replace the laser/scanner.
122 Chapter 2 Solve problems ENWW
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