Table 2-21 General print-quality issues (continued)
Problem Cause Solution
The printed page is curled or wavy. The product is not set to print on the type of
paper on which you want to print.
In the print driver, select the Paper/Quality
tab and set Paper Type to match the type of
paper on which you are printing. Print speed
might be slower if you are using heavy paper.
If the problem persists, select a paper type
that uses a lower fuser temperature, such as
transparencies or light paper.
The paper might have been in the input tray
too long.
Turn over the stack of paper in the tray. Also,
try rotating the paper 180° in the input tray.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
Both high temperature and humidity can cause
paper curl.
Check the product environment.
The fuser temperature might be curling the
paper.
Select a paper type that uses a lower fuser
temperature, such as transparencies or light
paper.
At the product control panel, turn on the Less
paper curl setting in the Service menu.
Text or graphics are skewed on the
printed page.
The paper might be loaded incorrectly or the
input tray might be too full.
Verify that the paper is loaded correctly and
that the paper guides are not too tight or too
loose against the stack.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
The printed page contains wrinkles
or creases.
The paper might be loaded incorrectly or the
input tray might be too full.
Turn over the stack of paper in the input tray,
or try rotating the paper 180° in the input
tray.
Verify that the paper is loaded correctly and
that the paper guides are not too tight or too
loose against the stack.
There might be a jam in the paper path. Clear any jams in the product.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
Air pockets inside envelopes can cause them to
wrinkle.
Remove the envelope, flatten it, and try
printing again.
ENWW Solve image-quality problems 123
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