Output is curled or wrinkled
Cause Solution
Product is operating in an excessively humid environment. Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed
moisture.
Remove paper and replace it with paper from a fresh, unopened
package.
Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.
Configure the software for the paper (see the software
documentation). Configure the tray for the paper.
The paper has previously been used for a print job. Do not re-use paper.
Product will not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause Solution
You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.
Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page leading
into the product. For Tray 2 and 3, load the paper printed side up
with the top of the page toward the right of the product.
The product model does not support automatic 2-sided printing. The product model does not support automatic 2-sided printing.
The product configuration is not set for duplexing. In Windows, run the automatic configuration feature:
1. Click the Start button, point to Settings, and then click
Printers (for Windows 2000) or Printers and Faxes (for
Windows XP).
2. Right-click the HP product icon, and then click Properties or
Printing Preferences.
3. Click the Device Settings tab.
4. Under Installable Options, click Update Now in the
Automatic Configuration list.
ENWW Solve paper-handling problems 127
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