Clear jams in the document feeder .......................................................................... 105
Clear jams in the output area ................................................................................. 107
Clear jams in Tray 1 .............................................................................................. 109
Clear jams in Tray 2 or optional Tray 3 ................................................................... 112
Clear jams in the fuser ........................................................................................... 116
Clear jams in the duplexer ..................................................................................... 118
Paper feeds incorrectly or becomes jammed ............................................................................ 120
The product does not pick up paper ........................................................................ 120
The product picks up multiple sheets of paper ........................................................... 120
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 121
Prevent paper jams from the paper trays .................................................................. 121
Solve image-quality problems ................................................................................................ 122
Image defect examples .......................................................................................... 122
Clean the product ................................................................................................................ 130
Clean the pickup and separation rollers ................................................................... 130
Clean the paper path ............................................................................................ 130
Clean the scanner glass strip and platen .................................................................. 130
Clean the document feeder pickup rollers and separation pad .................................... 131
Clean the touchscreen ........................................................................................... 132
Solve performance problems ................................................................................................. 133
Solve connectivity problems ................................................................................................... 134
Solve USB connection problems .............................................................................. 134
Solve wired network problems ................................................................................ 134
Poor physical connection ......................................................................... 134
The computer is using the incorrect IP address for the product ...................... 135
The computer is unable to communicate with the product ............................ 135
The product is using incorrect link and duplex settings for the network .......... 135
New software programs might be causing compatibility problems ................ 135
The computer or workstation might be set up incorrectly .............................. 135
The product is disabled, or other network settings are incorrect .................... 135
Solve wireless network problems ............................................................................. 136
Wireless connectivity checklist ................................................................. 136
The product does not print after the wireless configuration completes ............ 137
The product does not print, and the computer has a third-party firewall
installed ................................................................................................ 137
The wireless connection does not work after moving the wireless router or
product ................................................................................................. 137
Cannot connect more computers to the wireless product .............................. 137
The wireless product loses communication when connected to a VPN ........... 138
The network does not appear in the wireless networks list ........................... 138
The wireless network is not functioning ...................................................... 138
ENWW ix
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