HP M425

Clear jams from the document feeder ........................................................................ 95
Clear a jam in Tray 1 .............................................................................................. 96
Clear a jam in Tray 2 .............................................................................................. 98
Clear a jam in optional Tray 3 ................................................................................ 100
Clear jams from the output bin ................................................................................ 101
Clear a jam in the duplexer area ............................................................................ 101
Clear a jam in the fuser area .................................................................................. 102
Solve paper-handling problems .............................................................................................. 104
The product picks up multiple sheets of paper ........................................................... 104
The product does not pick up paper ........................................................................ 104
Solve image quality problems ................................................................................................ 105
Print quality examples ............................................................................................ 105
Clean the product ................................................................................................................ 110
Clean the pickup and separation rollers ................................................................... 110
Clean the paper path ............................................................................................ 110
Clean the scanner glass strip and platen .................................................................. 110
Clean the document feeder pickup rollers and separation pad .................................... 111
Clean the touchscreen ........................................................................................... 112
Solve performance problems ................................................................................................. 113
Factors affecting print performance ......................................................................... 113
Print speeds ........................................................................................... 114
The product does not print or it prints slowly ............................................................. 114
The product does not print ....................................................................... 114
The product prints slowly ......................................................................... 115
Solve connectivity problems ................................................................................................... 116
Solve direct-connect problems ................................................................................. 116
Solve network problems ......................................................................................... 116
Poor physical connection ......................................................................... 116
The computer is using the incorrect IP address for the product ...................... 116
The computer is unable to communicate with the product ............................ 117
The product is using incorrect link and duplex settings for the network .......... 117
New software programs might be causing compatibility problems ................ 117
The computer or workstation might be set up incorrectly .............................. 117
The product is disabled, or other network settings are incorrect .................... 117
Solve wireless network problems ............................................................................. 118
Wireless connectivity checklist ................................................................. 118
The control panel displays the message: The wireless feature on this product
has been turned off ................................................................................ 119
The product does not print after the wireless configuration completes ............ 119
The product does not print, and the computer has a third-party firewall
installed ................................................................................................ 119
ENWW ix