Wrong cartridge in <color> slot ................................................................. 487
Event log messages ........................................................................................................................ 488
Print or view an event log ............................................................................................. 489
Clear an event log ......................................................................................................... 489
Clear jams .......................................................................................................................................................... 490
Common causes of jams ................................................................................................................. 490
Jam locations .................................................................................................................................. 491
Clear jams in the upper-right door ................................................................................................. 496
Clear jams in the lower-right door .................................................................................................. 498
Clear jams in Tray 1 ......................................................................................................................... 499
Clear jams from Tray 2, Tray 3, or an optional tray ....................................................................... 501
Clear jams in the output bin area .................................................................................................... 502
Jam causes and solutions ............................................................................................................... 503
Jams in the output bin .................................................................................................. 503
Jams in the fuser and transfer area ............................................................................. 503
Jams in the duplex area (duplex models only) ............................................................ 504
Jams in Tray 1, Tray 2 and internal paper path ........................................................... 505
Jams in Tray 3, 4, 5, and 6 ............................................................................................ 507
Change jam recovery ....................................................................................................................... 509
Solve paper-handling problems ....................................................................................................................... 510
Product feeds multiple sheets ........................................................................................................ 510
Product feeds incorrect page size .................................................................................................. 510
Product pulls from incorrect tray ................................................................................................... 510
Paper does not feed automatically ................................................................................................ 511
Paper does not feed from Tray 2, 3, 4, 5, or 6 ................................................................................ 511
Output is curled or wrinkled ........................................................................................................... 512
Product will not duplex or duplexes incorrectly ............................................................................ 512
Use manual print modes ................................................................................................................................... 514
Solve image-quality problems .......................................................................................................................... 517
Print quality examples .................................................................................................................... 517
Clean the product .............................................................................................................................................. 523
Clean the paper path ....................................................................................................................... 523
Solve performance problems ............................................................................................................................ 524
Solve connectivity problems ............................................................................................................................. 525
Solve direct-connect problems ...................................................................................................... 525
Solve network problems ................................................................................................................. 525
Service mode functions ..................................................................................................................................... 526
Service menu ................................................................................................................................... 526
Product resets ................................................................................................................................. 527
Restore factory-set defaults ........................................................................................ 527
Preboot menu options ....................................................................................................................................... 528
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