HP M750 series

Recommended action
1. Perform a clean disk from the Preboot menu.
2. Reload latest version of firmware via USB drive.
3. If the issue persists, replace the formatter assembly.
99.09.60 Unsupported disk
Description
Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this product.
If the recommended hard disk is installed and this error persists, run the Clean Disk procedure from the
Preboot menu (Administrator /Clean Disk) and then reload the firmware.
99.09.61 Unsupported disk
Description
Preboot menu error.
The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action
Open the Preboot menu, and then select Lock Disk to lock the disk.
99.09.62 Unknown disk
Description
Preboot menu error.
The installed disk was previously locked in another product.
Recommended action
Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different
product, execute the Clean Disk procedure from the Preboot menu, and then reload firmware and lock the
disk.
NOTE: The hard disk drive may no longer be encrypted. Go to the EWS Security tab to encrypt the hard disk
drive.
99.09.63 Incorrect disk
Description
A new or blank disk has been installed in a device which previously had an encrypted disk.
ENWW Tools for troubleshooting 459