Component
(2) Serial number (s/n)
(3) Part number/Product number (p/n)
(4) Warranty period
(5) Model description (select models only)
Have this information available when you contact technical support. The serial number label is
located inside the battery bay of your computer.
●
Microsoft® Certificate of Authenticity—Contains the Windows® Product Key. You may need the
Product Key to update or troubleshoot the operating system. This certificate is located under the
vanity cover of the computer. To access this certificate in your computer, refer to the “Replacing
or upgrading the hard drive” section.
●
Regulatory label—Provides regulatory information about the computer, including the following:
◦
Information about optional wireless devices and the approval markings of some of the
countries or regions in which the devices have been approved for use. An optional device
may be a wireless local area network (WLAN) device, a wireless wide-area network
(WWAN) device, or an optional Bluetooth® device. If your computer model includes one or
more wireless devices, one or more certification labels are included with your computer.
You may need this information when traveling internationally.
◦ The serial number of your HP Mobile Broadband Module (select models only).
The regulatory label is located under the vanity cover of the computer. To access the regulatory
label in your computer, refer to the “Replacing or upgrading the hard drive” section.
42 Chapter 8 Customer support
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