Check the Bluetooth wireless signal
Wireless communication can be interrupted or unavailable if there is signal
interference, distance or signal strength problems, or if the printer is not ready .
• Make sure the printer is within range of the Bluetooth sending device. Bluetooth
printing allows wireless printing up to 10 meters (30 feet).
• If a document doesn't print, there could be signal interruption. If a message
appears on the computer explaining that there is a signal problem, cancel the print
job and then resend it from the computer.
Understand the printer information pages
The printer information pages contain detailed printer information, including firmware
version number, serial number, service ID, print cartridge information, default page
settings, and printer media settings.
The Bluetooth configuration page contains Bluetooth connectivity information.
NOTE: The printer must not be processing any print jobs while you print the
configuration and diagnostic pages.
If you need to call HP, it is useful to print diagnostic and configuration pages before
calling.
Print printer information pages from the control panel
You can print the following printer information pages from the control panel on the
printer, without being connected to the printer.
To print a diagnostic page
Press and hold
(Cancel button) for three seconds.
Use the diagnostic page to view current printer settings, ink supply status, print
cartridge health, and to troubleshoot printer problems.
To print a configuration page
Press and hold
(Resume button) and (Bluetooth button) for three seconds.
Use the configuration page to view default page settings, printer media settings, and
LED state descriptions.
To print a Bluetooth configuration page
Press and hold
(Bluetooth button) for three seconds.
Use the Bluetooth configuration page to view Bluetooth information such as Bluetooth
device name.
Understand the printer information pages
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