42 hp
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value-added services
value-added services
HP offers various support services to troubleshoot and diagnose all-in-one
problems and provides instructions for service and repair. HP also provides online
documentation and telephone support for troubleshooting problems related to
the all-in-one. The various support services are:
myPrintMileage utility
The myPrintMileage utility tool helps the customer to track information about the
usage of the all-in-one, and maintain ink and media supplies. The tool keeps note
of the usage information and helps the user to plan for the purchase of the
supplies.
The myPrintMileage utility consists of a myPrintMileage Website and the
myPrintMileage Agent. The myPrintMileage Agent utility is installed on the
computer with the Toolbox.
The myPrintMileage website allows the customer to check the amount of ink used
by the user, the number of pages printed, and the estimated number of pages
that can be printed by the remaining ink.
The pre-requisites of using the myPrintMileage website and myPrintMileage Agent
are:
• Internet connection
• Toolbox (installed)
• Connection to the all-in-one
HP Web JetAdmin
HP Web JetAdmin is a browser-based tool for remote configuration and
management of network peripherals connected to HP JetDirect print server.
Toolbox
Toolbox is a job accounting utility that provides status and maintenance
information about the all-in-one on a standalone computer. A toolbox has an
interface that enables the user to retrieve information, such as ink supply, order
number and expiry dates of the ink cartridges, the number of print outs taken by
the user, the IP address of the machine from which the printouts are taken, and
the number of pages printed.
Embedded Web Server (EWS)
EWS is a job accounting utility that is automatically available when the all-in-one
is connected to a network. The EWS interface allows the user to view and manage
the network status from the computer instead of the control panel. The EWS
supports remote management if a Web browser, such as Internet Explorer (IE) or
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