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service and support
service and support
Online Support
Customers can visit the http://www.HP.com/support/officejet 9100 website to find
information about the HP Officejet 9100 series all-in-one. The information includes:
• Setup procedure for the all-in-one
• Using the all-in-one
• Downloading Printer Drivers
• Ordering Supplies and Accessories
• Warranty statement
The Online support for the all-in-one is freely available worldwide during the
warranty period.
Telephone Support
Representatives at Customer Care Center answer questions regarding the setup,
configuration, installation, and operation of the all-in-one. They also help
troubleshoot and diagnose all-in-one problems and provide instructions for service
and repair. Before calling a Customer Care Center representative, the customer
should have the following information:
• Print of a configuration page
• Operating system of the computer
• Printer driver installed
• Model and serial number of the all-in-one
• Information whether all-in-one is connected to the system through USB,
parallel, or network. If the all-in-one is connected through network, then
provide information on the network operating system
• Information about the software program and the version number in which the
printing problem occurred
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