Poor print quality and unexpected printouts ..........................................................................123
Common poor quality printout problems .........................................................................124
Meaningless characters print ..........................................................................................124
Ink is smearing ................................................................................................................ 125
Ink is not filling the text or graphics completely ...............................................................125
Output is faded or dull colored ........................................................................................126
Colors are printing as black and white ............................................................................126
Wrong colors are printing ................................................................................................126
Printout shows bleeding colors .......................................................................................127
Colors do not line up properly .........................................................................................127
Lines or dots are missing from text or graphics ..............................................................127
Solve paper-feed problems ...................................................................................................127
Solve scan problems ............................................................................................................129
Scanner did nothing ........................................................................................................129
Scan takes too long ........................................................................................................130
Part of the document did not scan or text is missing .......................................................130
Text cannot be edited .....................................................................................................130
Error messages appear ..................................................................................................131
Scanned image quality is poor ........................................................................................131
Scan defects are apparent ..............................................................................................132
Solve copy problems ............................................................................................................133
No copy came out ...........................................................................................................133
Copies are blank .............................................................................................................133
Documents are missing or faded ....................................................................................134
Size is reduced ...............................................................................................................134
Copy quality is poor ........................................................................................................134
Copy defects are apparent .............................................................................................135
The device prints half a page, then ejects the paper ......................................................135
Error messages appear ..................................................................................................135
Paper mismatch ..............................................................................................................135
Solve fax problems ...............................................................................................................136
The fax test failed ...........................................................................................................136
Solve wireless problems (HP Officejet J4680 only) ..............................................................148
Troubleshoot installation issues ............................................................................................150
Hardware installation suggestions ..................................................................................150
Software installation suggestions .................................................................................... 151
Clear jams ............................................................................................................................152
Clear paper jams ............................................................................................................152
Avoid paper jams ............................................................................................................154
A HP supplies and accessories
Order printing supplies online ...............................................................................................155
Supplies ................................................................................................................................155
HP media ........................................................................................................................155
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................157
Obtain electronic support ......................................................................................................158
Contents
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