3–6 Quick Reference
Troubleshooting
Contacting technical support
If you are unable to find the help you need by using Help
and Support, you may need to contact technical support.
For the fastest possible resolution of your problem, have the
computer and the following information available when
you call or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > System
Information.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ The manufacturer and model of a printer or other
accessories connected to the computer.
■ Operating system version number and registration
number.
To display the operating system version number and
registration number, select Start > Help and Support >
System Information. (On some models, the registration
number may be identified in the Operating System table
as the Product Id).
Contact technical support by selecting Start > Help and
Support > Contact support.
441259-001.book Page 6 Wednesday, February 14, 2007 9:21 AM
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