Solving Problems with Your Computer
Troubleshooting Techniques
Reference Guide 103
PC card (PCMCIA) problems
If the notebook doesn’t recognize a PC card
• Remove and reinsert the PC card.
• Restart the computer: click Start, Turn Off Computer, Restart.
• If the card requires an IRQ, make sure one is available: look in Control Panel,
Performance and Maintenance, System, Hardware, Device Manager, View,
Resources by Type.
• Check the HP Customer Care web site (www.hp.com/go/support) for information
about installing certain PC Cards.
• Make sure your computer supports the problem PC Card: check the HP Notebook
web site (www.hp.com/notebooks) for a list of approved and tested PC Cards.
• Try the card in another computer.
• Certain Xircom CE2 (IIps) LAN cards may conflict with the game port device.
Contact Xircom to see if your card is one of these.
If an I/O card stops communicating properly
• The card may have been reset if the computer in on standby or turned off. Exit any
applications, then remove and reinsert the card.
If a PC card modem is not working
• Disable the internal modem:
1. Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.
You may also want to test the PC card with diagnostics. See “Testing Hardware
Operation” on page 111.
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