Solving Problems with Your Computer
Troubleshooting Techniques
104 Reference Guide
Performance problems
For best performance with Windows XP, your computer should have at least 96 to
128 MB of memory (RAM).
If the computer pauses or runs sluggishly
• This may be normal Windows behavior. Background processing can affect response
time.
• Press CTRL+ALT+DEL to see if an application is not responding.
• Restart the computer click Start, Turn Off Computer, Restart.
• Certain background operations (such as virus-scanning software) can affect
performance.
• Some file browsers may be unresponsive while they’re processing a graphic image or
waiting for broken network connections to time out.
• If the computer’s hard disk drive frequently runs (as indicated by the hard drive light
on the front of the computer) while the computer appears to be paused or running
slowly, Windows is likely spending excess time writing to its swap file on the
computer’s hard disk. If this occurs frequently, consider installing additional memory.
• Check the amount of available free disk space. Delete temporary and unneeded files.
If the computer stops responding
• Press CTRL+ALT+DEL to end any application that is not responding.
• Slide and hold the power switch for at least four seconds to turn off and reset the
computer. Then press the blue standby button to turn the computer back on.
• If nothing happens, insert a straightened paper clip into the system-off button on the
left side of the computer. Then press the blue standby button to turn the computer
back on.
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