Solving Problems with Your Computer
Troubleshooting Techniques
98 Reference Guide
If you can’t browse the Network Neighborhood or My Network Places
• Check with your network administrator to make sure NetBEUI protocol is supported
on the network.
• Click Start, Search, Computers or People to look for a computer.
If you can’t log in to Netware servers
• If a Netware server is using IPX/SPX protocol, you may need to force your frame
type to match the server’s frame type. Check with your network administrator.
If the computer stops responding after booting
• Check whether you have a TCP/IP network with no DHCP server. This can cause a
long delay at startup because DHCP is enabled. Contact your network administrator
to determine the proper TCP/IP configuration.
Memory problems
If a message says you are out of memory
• Make sure drive C is not running low on free space.
• If you are having memory problems running MS-DOS programs, use the MS-DOS or
Application and Software troubleshooter in Windows Help: click Start, Help and
Support.
• Not all third-party memory cards have been tested for use with the computer. Please
check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and
tested memory cards.
If memory doesn’t increase after adding RAM
• Make sure your computer is using only PC-100 or higher RAM modules.
You may also want to test memory with the diagnostics. See “Testing Hardware
Operation” on page 111.
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