5 Removal and replacement procedures for authorized service provider parts .................................................... 31
Component replacement procedures .................................................................................................................. 31
Preparation for disassembly ............................................................................................................. 31
Battery Safe mode ............................................................................................................................ 31
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 33
Memory modules ............................................................................................................................... 34
WLAN/Bluetooth combo card ............................................................................................................ 35
M.2 solid-state drive ......................................................................................................................... 37
Hard drive .......................................................................................................................................... 38
Speaker assembly ............................................................................................................................. 40
Fan ..................................................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
USB board .......................................................................................................................................... 44
Touchpad assembly ........................................................................................................................... 45
Fingerprint sensor assembly ............................................................................................................ 46
Card reader board .............................................................................................................................. 48
RTC battery ........................................................................................................................................ 50
Power connector cable ...................................................................................................................... 52
System board .................................................................................................................................... 53
Display assembly ............................................................................................................................... 56
Keyboard/top cover ........................................................................................................................... 65
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 66
Using Computer Setup ......................................................................................................................................... 66
Starting Computer Setup .................................................................................................................. 66
Navigating and selecting in Computer Setup ................................................................................... 66
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 67
Determining the BIOS version ......................................................................................... 67
Downloading a BIOS update ........................................................................................... 67
Changing the boot order using the f9 prompt .................................................................................. 68
TPM BIOS settings (select products only) ........................................................................................................... 68
Using HP Sure Start (select products only) ......................................................................................................... 69
7 Using HP PC Hardware Diagnostics ................................................................................................................ 70
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 70
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 70
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 71
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 71
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