HP ProBook 445 G9

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IMPORTANT: Be sure to disable tamper detection before sending the computer in for repair.

For more information about HP Tamper Lock, see www.hp.com.

18 Chapter 2 Components

Main Page

Table of Contents7
Product Description11
Components16
Right16
Left18
Display18
Low Blue Light Mode (Select Products Only)19
Keyboard Area20
Touchpad20
Touchpad Settings20
Adjusting Touchpad Settings20
Turning on the Touchpad20
Touchpad Components20
Lights21
Button, Speakers, and Fingerprint Reader22
Special Keys24
Bottom25
Rear26
Labels26
HP Tamper Lock27
Illustrated Parts Catalog29
Computer Major Components29
Display Assembly Subcomponents31
Cable Kit33
Miscellaneous Parts34
Removal and Replacement Procedures Preliminary Requirements40
Tools Required40
Service Considerations40
Plastic Parts40
Cables and Connectors40
Drive Handling40
Electrostatic Discharge Information41
Generating Static Electricity41
Preventing Electrostatic Damage to Equipment42
Personal Grounding Methods and Equipment42
Grounding the Work Area43
Recommended Materials and Equipment43
Cleaning Your Computer44
Enabling HP Easy Clean (Select Products Only)44
Removing Dirt and Debris from Your Computer44
Cleaning Your Computer with a Disinfectant45
Caring for Wood Veneer (Select Products Only)46
Packaging and Transporting Guidelines46
Accessing Support Information46
Removal and Replacement Procedures for Customer Self-Repair Parts48
Component Replacement Procedures48
Preparation for Disassembly48
Bottom Cover48
Using a SIM Card (Select Products Only)49
Determining the Correct SIM Card Size for Your Computer49
Inserting a SIM Card in an External Slot50
Memory Modules50
WLAN Module52
WWAN Module53
Solid-State Drive56
Removal and Replacement Procedures for Authorized Service Provider Parts58
Component Replacement Procedures58
Preparation for Disassembly58
Battery58
RTC Battery60
I/O Board60
Touchpad61
Fan62
Fingerprint Reader Board63
Heat Sink64
System Board65
Speaker68
Power Connector Cable68
Display Assembly69
Top Cover with Keyboard79
Computer Setup (BIOS), TPM, and HP Sure Start80
Using Computer Setup80
Navigating and Selecting in Computer Setup80
Restoring Factory Settings in Computer Setup80
Updating the BIOS81
Determining the BIOS Version81
Preparing for a BIOS Update81
Downloading a BIOS Update81
Installing a BIOS Update82
Changing the Boot Order Using the F9 Prompt82
TPM BIOS Settings (Select Products Only)82
Using HP Sure Start (Select Products Only)83
Backing Up, Restoring, and Recovering84
Backing up Information and Creating Recovery Media84
Using Windows Tools for Backing up84
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)84
Restoring and Recovering Your System84
Creating a System Restore85
Restoring and Recovery Methods85
Recovering Using HP Recovery Media85
Changing the Computer Boot Order85
Using HP Sure Recover (Select Products Only)86
Using HP PC Hardware Diagnostics87
Using HP PC Hardware Diagnostics Windows (Select Products Only)87
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code87
Accessing HP PC Hardware Diagnostics Windows87
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (Select Products Only)87
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant88
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)88
Downloading HP PC Hardware Diagnostics Windows88
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP88
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store88
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)89
Installing HP PC Hardware Diagnostics Windows89
Using HP PC Hardware Diagnostics UEFI89
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code89
Starting HP PC Hardware Diagnostics UEFI90
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive90
Downloading the Latest HP PC Hardware Diagnostics UEFI Version90
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)90
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)91
Downloading Remote HP PC Hardware Diagnostics UEFI91
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version91
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number91
Customizing Remote HP PC Hardware Diagnostics UEFI Settings91
10 Specifications93
Computer Specifications93
35.6 CM (14.0 In) Display Specifications93
Solid-State Drive Specifications94
11 Statement of Memory Volatility96
Current BIOS Steps96
Nonvolatile Memory Usage98
Questions and Answers100
Using HP Sure Start (Select Products Only)101
12 Power Cord Set Requirements102
Requirements for All Countries102
Requirements for Specific Countries and Regions102
13 Recycling104
Index105

HP ProBook 445 G9 - Page 28

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