19
Troubleshooting
The network
connection is not
working properly.
Try the following procedures:
• For the indicated port, verify that both ends of the cabling, at the switch and
the connected device, are securely connected.
• Verify the connected device and switch are both powered on and operating
correctly.
• Verify that you have used the correct cable type for the connection. See
“Cables” on page 21 for the correct cable specifications.
– for any of the twisted-pair connections, in the default configuration (Auto),
either a “straight-through” or a “crossover” cable can be used and the
switch will automatically adjust its operation. See the “Automatic Cable
Sensing” description on page 11 for more information.
Note: If the module configuration is changed to one of the fixed
configuration options though (for example, 100-Full Duplex), then the
port operates as MDI-X only and the correct type of cable must be used.
In general, for connecting to an end node (MDI port), use “straight-
through” cable; for connecting to MDI-X ports on hubs or other
switches, use “crossover” cable.
– for fiber-optic connections, verify that the transmit port on the switch is
connected to the receive port on the connected device, and the switch
receive port is connected to the transmit port on the connected device.
• For a 1000 Mbps connection, verify that the network cabling complies with the
IEEE 802.3ab standard. The cable should be installed according to the ANSI/
TIA/EIA-568-A-5 specifications. Cable testing should comply with the stated
limitations for Attenuation, Near-End Crosstalk, Far-End Crosstalk, Equal-Level
Far-End Crosstalk (ELFEXT), Multiple Disturber ELFEXT, and Return Loss.
The cable verification must include all patch cables from any end devices,
including the switch, to any patch panels in the cabling path.
• Verify that the port has not been disabled through a switch configuration
change.
You can use the console interface, or, if you have configured an IP address
on the switch, use the web browser interface, or HP TopTools for Hubs &
Switches network management software to determine the state of the port
and re-enable the port if necessary.
• Verify that the switch port configuration matches the configuration of the
connected device. For example, if the switch port is configured as “Auto”, the
port on the connected device also MUST be configured as “Auto”. If the
configurations don’t match, the results could be a very unreliable connection
or no link at all.
• If the other procedures don’t resolve the problem, try using a different port or
a different cable.
Tip
Number
Problem Solution
3013_ed2.book Page 19 Friday, August 9, 2002 2:02 PM
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