Troubleshooting 51
o
SYS:SYSTEM\ABEND.LOG
o SYS:ETC\CPQLOG.LOG
o SYS:SYSTEM\CONFIG.TXT
o SYS:SYSTEM\SURVEY.TXT
• Current patch level
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
• Installed system software versions (TCP/IP, VP/Ix)
• Process status at time of failure, if possible
• Printouts or electronic copies (to e-mail to a support technician) of:
o Output of /etc/hwconfig command
o Output of /usr/bin/swconfig command
o Output of /etc/ifconfig command
o /etc/conf/cf.d/sdevice
o /etc/inittab
o /etc/conf/cf.d/stune
o /etc/conf/cf.d/config.h
o /etc/conf/cf.d/sdevice
o /var/adm/messages (if PANIC messages are displayed)
• If HP drivers are installed:
o Version of the EFS used
o List of drivers from the EFS
• If management agents are installed, version number of the agents
• System dumps, if they can be obtained (in case of panics)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
• Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
o IBMLAN.INI
o PROTOCOL.INI
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