Diagnostics and Troubleshooting
4-2 Compaq ProLiant DL360 Server Maintenance and Service Guide
COMPAQ CONFIDENTIAL Codename: MIcroMachines Part Number: 169616-006 Last Saved On: 12/21/01 9:05 AM
Diagnostic Tools Utility Overview
These utilities were developed to assist in diagnosing problems, testing the hardware, and
monitoring and managing Compaq server hardware.
Table 4-1: Diagnostic Tools
Tool What it is How to run it
Compaq Diagnostics
Program
Utility to assist testing and/or
verifying operation of Compaq
hardware. If problems are
found, Compaq Diagnostics
isolates failure(s) down to
replaceable parts, whenever
possible.
Diagnostics and utilities are located on
Compaq system partition on hard drive
and must be accessed when a system
configuration error is detected during
Power-On Self-Test (POST). Compaq
Diagnostics software is also available on
the Compaq SmartStart and Support
Software CD. A diagnostics diskette can
be created from SmartStart and Support
Software CD, and Diagnostics run from
diskette.
Compaq Inspect
Utility
The Inspect utility provides a
report detailing system
information.
The Inspect utility can be run from either the
main menu of the System Configuration Utility
or the Compaq Diagnostics Program.
Compaq Insight
Manager
A client/server application
used to remotely manage
Compaq hardware in a
network environment. Reports
hardware fault conditions
(both failure and prefailure)
and collects data for reporting
and graphing.
For more information, refer to the Compaq
Management CD and the Compaq Insight
Manager User Guide.
More information on viewing and printing the
event list can be found in the Compaq Insight
Manager section of this chapter.
Compaq Survey
Utility
An online information
gathering agent that runs on
servers, gathering critical
hardware and software
information from various
sources. A utility for servers
running Windows NT or
NetWare.
If a significant change occurs
between data-gathering
intervals, previous information
is marked, and the survey text
file is overwritten to reflect the
latest configuration and
changes since last
configuration. This allows a
historical record of change
events for server hardware
and software.
Install Survey from SmartStart, Compaq
Integration Maintenance Utility, or from
Compaq Management CD.
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