Storage Service Packages
Storage Service PackagesStorage Service Packages
Storage Service Packages
The Storage Services Packaging takes the existing storage product along with the existing services and
creates a package of the storage hardware and appropriate services. The increased level of support
provides for a higher level of storage system availability for the customer. The package includes 24x7
support with a 4-hour response for 3 years as well as installation and startup service.
Software Product Services
Software Product ServicesSoftware Product Services
Software Product Services
HP warrants only that the Software media will be free of physical defects for a period of 90 days
from delivery.
Upgrades to the 90 day media defect warranty are available as HP Care Pack services. These
services are available to upgrade the warranty to (1 or 3) full year of 9 hours by 5 days (or 24x7)
software advisory and remedial software telephone support, new version license rights, and media
and documentation distribution service.
Hardware Product
Hardware ProductHardware Product
Hardware Product
Services
ServicesServices
Services
Installation services
On-site Maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information please refer to the URLs listed below:
http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx
Installation and Startup
Installation and StartupInstallation and Startup
Installation and Startup
Services
ServicesServices
Services
The Installation and Startup Service package provides installation and configuration of HP StorageWorks
products. Major categories of work could include:
Pre-installation consulting and planning
Hardware installation, configuration and verification
RAID array configuration and initialization
Installation, configuration and verification of StorageWorks software
Service tools installed, configured and verified
Customer orientation
Warranty
WarrantyWarranty
Warranty
The HP ProLiant DL380 G5 Storage Server has a standard 3-3-3 warranty (3 years parts exchange, 3
years labor and 3 year on-site, next business day response).
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration – Select duration of coverage for a minimum period of 1year or multiple years
The HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL listed below:
http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx
QuickSpecs
HP ProLiant DL380 G5 Storage Server
HP ProLiant DL380 G5 Storage ServerHP ProLiant DL380 G5 Storage Server
HP ProLiant DL380 G5 Storage Server
Service and Support, HP Care Pack, and Warranty Information
DA - 12559 North America — Version 1 — September 12, 2006
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