HP StoreEver MSL2024 Service Manual (English)

Other manuals for HP StoreEver MSL2024

Questions and Answers:

J
Jordan ConleyAug 18, 2025
What to do if my HP Storage device is not detected?
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  Tiffany ShermanAug 18, 2025
  If your HP Storage device isn't being detected, verify that the HBA supports multiple LUNs and that this feature is enabled. Check for any conflicting SCSI IDs and ensure the device is powered on before the host computer. Confirm that the library doesn't have the drive offline or running a test. Ensure the device is attached to an LVDS SCSI host adapter/bus. The parallel SCSI cable might be too long, so try a shorter cable or remove other devices from the bus. Check that the device is fully powered up and not in an error state, and inspect the parallel SCSI connector and terminator for bent pins.
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Cody LopezAug 20, 2025
What does '!' mean in HP StoreEver MSL2024 operator panel inventory display?
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  Laura MilesAug 20, 2025
  If you see a “!” in the operator panel inventory display of your HP Storage device, export the data cartridge marked with the exclamation point. This indicates the cartridge is either damaged, incompatible with the drive, or the wrong type for the attempted operation.
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Ashley NelsonAug 23, 2025
Why can't I write to or read from tape in my HP StoreEver MSL2024 device?
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  Lori CoxAug 23, 2025
  If you cannot write to or read from tape in your HP Storage device, ensure the cartridge isn't a WORM cartridge that has already been used. Verify the cartridge is write-enabled and compatible with the drive model. Make sure you are using an Ultrium cartridge that has not been degaussed and hasn't been exposed to harsh conditions or physical damage. If the cartridge was created using a different backup application, you might need to perform an erase, format, or label operation. Retry the operation with a known good tape and consider cleaning the tape drive.
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Marissa WilliamsAug 26, 2025
How to resolve HP StoreEver MSL2024 Storage changed drive SCSI ID, but the host server does not recognize the new ID?
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  Chris SandersAug 26, 2025
  If the host server doesn't recognize the new SCSI ID on your HP Storage device, make sure that all parallel SCSI devices on the same bus have unique SCSI ID numbers. Only SCSI IDs 0 through 7 are available on a narrow (50 pin) bus. If the device is on a narrow bus and has a SCSI ID of 8 or greater, the host server will not detect the drive. If you must use SCSI IDs 8 or greater, use a wider bus. Reboot the host server.
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kadamsAug 28, 2025
Why all power supply LEDs are off on HP StoreEver MSL2024 Storage (MSL4048, MSL8048, and MSL8096)?
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  Jessica KennedyAug 28, 2025
  If all power supply LEDs are off on your HP Storage device (MSL4048, MSL8048, and MSL8096), check all power cord connections. Make sure the power button on the front panel has been pressed and the green READY LED on the front panel is lit. Also, ensure the outlet has power by trying another working outlet. If the issue persists, replace the power cord.
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Christie JohnsonAug 30, 2025
What to do if HP StoreEver MSL2024 LCD displays an error code?
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  juan90Aug 30, 2025
  If the LCD on your HP Storage device displays an error code, look up the error code, try to resolve the failure, and power cycle the device. On the MSL2024 OCP, press Enter to see the error message for the error code.
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Trevor GutierrezSep 1, 2025
How to fix tape stuck in drive HP StoreEver MSL2024?
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  Pamela RodriguezSep 1, 2025
  To remove a tape stuck in the drive of your HP Storage device, try these steps in order: 1. Attempt to unload the tape from your backup software. 2. Shut down the backup software and stop the operating system's removable storage services. From the OCP, attempt to unload or move the tape to a slot. 3. Power down the unit, disconnect the cable from the drive, power up the unit, and wait until the tape drive is idle or ready. From the OCP, attempt to unload or move the tape to a slot. 4. From the OCP, attempt a force eject or emergency unload operation. Inspect the tape cartridge for damage or misplaced labels, and discard any cartridges with issues.
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Linda BerrySep 3, 2025
Why the Attention and Cleaning LEDs are lit on HP StoreEver MSL2024 Storage?
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  Cathy SnowSep 4, 2025
  If both the Attention and Cleaning LEDs are lit on your HP Storage device, it's likely due to a dirty drive that cannot read a tape and marks the tape invalid. To resolve this: 1. View the inventory with the RMI. Note the slots that have tapes marked with !. 2. Remove any magazines that contain tapes marked with !. 3. Remove the tapes that were marked with !. 4. Inspect each removed tape for damage, check that the tape is compatible with the drive, and ensure that it is not past its usage life. Discard any tapes that are damaged or past their usage life. 5. Reload the magazines with tapes that have passed inspection and new tapes to replace cartridges that did not pass inspection. 6. Replace the magazines. 7. Clean the tape drive.
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acevedochristopherSep 6, 2025
How to fix tape stuck in storage slot HP StoreEver MSL2024?
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  Melissa LeeSep 6, 2025
  To remove a stuck tape from a storage slot in your HP Storage device, if the OCP or the RMI is still operational: 1. Move the tapes from the drives to the magazines using the Move Tape command. 2. Use the magazine removal process to release the magazine and remove it from the device. 3. Manually remove the cartridge from the magazine by inserting a finger in the hole at the back of the magazine. Some tapes need to be inserted and removed several times to condition them for free movement in and out of the magazine.
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Ryan ThompsonSep 8, 2025
What to do if the cleaning LED is lit after using a cleaning cartridge on HP StoreEver MSL2024?
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  christopher43Sep 8, 2025
  If the Cleaning LED is lit after using a cleaning cartridge on your HP Storage device, the cleaning cartridge has likely expired. A cleaning cartridge will expire after 50 cleaning cycles.

HP StoreEver MSL2024 Specifications

General

Dimensions (WxDxH)	87 x 480 x 806 mm
Media type	Tape Cartridge
Form factor	2U
Product type	Storage auto loader & library
Standard interfaces	Serial Attached SCSI (SAS)
Number of slots (max)	24
Storage media types supported	LTO-7