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HP Stream PC 14-ax1 Series

HP Stream PC 14-ax1 Series
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HP Stream Laptop PC 14
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Table of Contents

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HP Stream PC 14-ax1 Series Specifications

General IconGeneral
Storage32 GB eMMC
AudioDual speakers
ProcessorIntel Celeron N3060 (1.6 GHz base frequency, up to 2.48 GHz burst frequency, 2 MB cache, 2 cores)
Display14" diagonal HD SVA BrightView WLED-backlit (1366 x 768)
GraphicsIntel HD Graphics 400
WirelessBluetooth 4.2 combo
Ports1 HDMI; 1 headphone/microphone combo; 1 USB 2.0; 1 USB 3.1 Gen 1; 1 multi-format SD media card reader
Battery41 Wh Li-ion

Summary

Product Description

Getting to Know Your Computer

Right Side Components

Details components located on the right side of the computer.

Left Side Components

Details components located on the left side of the computer.

Display Features

Describes the computer's display components and features.

Keyboard and TouchPad

Covers the keyboard, touchpad, and its control zones.

Indicator Lights

Explains the function of indicator lights on the computer.

Power Button

Describes the power button function and usage.

Special Keys

Identifies and explains the function of special keys.

Action Keys

Details the functions performed by action keys.

Bottom Components and Labels

Describes bottom components and computer labels.

Illustrated Parts Catalog

Computer Major Components

Lists and illustrates the main internal computer components.

Rubber Kit

Details the parts included in the rubber kit.

Display Assembly Components

Lists and illustrates components of the display assembly.

Miscellaneous Parts

Lists various other spare parts for the computer.

Removal and Replacement Procedures Preliminary Requirements

Tools Required

Lists the necessary tools for component removal and replacement.

Service Considerations

Provides important notes for disassembly and assembly, including plastic and cable handling.

Electrostatic Discharge Damage

Explains ESD risks and precautions for electronic components.

Packaging and Transporting Guidelines

Guidelines for safely packaging and transporting equipment.

Workstation Guidelines

Recommendations for setting up a safe workstation.

Equipment Guidelines

Describes grounding equipment and procedures to prevent ESD.

Removal and Replacement Procedures for Authorized Service Provider Parts

Component Replacement Procedures Overview

Overview of procedures for replacing computer components.

Bottom Cover Removal and Replacement

Steps for removing and replacing the bottom cover.

Battery Removal and Replacement

Instructions for removing and replacing the battery.

Memory Module Removal and Replacement

Procedure for removing and replacing the memory module.

WLAN Module Removal and Replacement

Steps for removing and replacing the WLAN module.

RTC Battery Removal and Replacement

Instructions for removing and replacing the RTC battery.

Heat Sink Removal and Replacement

Procedure for removing and replacing the heat sink.

Speaker Removal and Replacement

Steps for removing and replacing the speakers.

System Board Removal and Replacement

Instructions for removing and replacing the system board.

TouchPad Removal and Replacement

Procedure for removing and replacing the TouchPad.

Display Assembly Removal and Replacement

Steps for removing and replacing the display assembly.

Power Button Board Removal and Replacement

Instructions for removing and replacing the power button board.

Power Connector Cable Removal and Replacement

Procedure for removing and replacing the power connector cable.

KeyboardTop Cover Removal and Replacement

Details on removing and replacing the keyboard/top cover.

Using Setup Utility (BIOS)

Starting Setup Utility (BIOS)

How to access the BIOS setup utility.

Updating Setup Utility (BIOS)

Information on updating the BIOS.

Determining the BIOS Version

Steps to find the current BIOS version.

Downloading a BIOS Update

Instructions for downloading BIOS updates.

Backing Up, Restoring, and Recovering

Using Windows Tools for Backup and Recovery

Using Windows features for data backup and system recovery.

Creating HP Recovery Media

Guide to creating recovery media using HP tools.

Using HP Cloud Recovery Download Tool

Instructions for using the Cloud tool to create recovery media.

Restoring and Recovery Overview

Overview of system recovery options.

Restoring Using Windows Tools

Using Windows for system restoration, resetting, and refreshing.

Restoring Using HP Recovery Manager and Partition

Restoring the system using HP-specific tools.

Recovering Using HP Recovery Manager

Detailed steps for system recovery using HP Recovery Manager.

Recovering Using HP Recovery Partition

System recovery via the HP Recovery partition.

Changing the Computer Boot Order

How to modify the boot order in BIOS.

Removing the HP Recovery Partition

Steps to remove the HP Recovery partition.

Using HP PC Hardware Diagnostics

HP PC Hardware Diagnostics Windows

How to use the Windows-based hardware diagnostics tool.

Downloading HP PC Hardware Diagnostics Windows

Instructions for downloading the Windows diagnostics tool.

Downloading Latest HP PC Hardware Diagnostics Windows Version

Guide to getting the newest version of the Windows diagnostics.

Downloading HP Hardware Diagnostics Windows by Product

Downloading diagnostics using product identifiers.

Installing HP PC Hardware Diagnostics Windows

Steps to install the downloaded diagnostics tool.

Using HP PC Hardware Diagnostics UEFI

How to use the UEFI version of hardware diagnostics.

Starting HP PC Hardware Diagnostics UEFI

Steps to launch the UEFI diagnostics.

Downloading HP PC Hardware Diagnostics UEFI to USB Drive

Guide to creating a bootable USB for UEFI diagnostics.

Downloading HP PC Hardware Diagnostics UEFI by Product

Downloading UEFI diagnostics using product details.

Using Remote HP PC Hardware Diagnostics UEFI Settings

Configuring remote diagnostics via UEFI.

Downloading Remote HP PC Hardware Diagnostics UEFI

Obtaining remote diagnostics software.

Downloading Remote HP PC Hardware Diagnostics UEFI by Product

Downloading remote UEFI diagnostics via product name.

Customizing Remote HP PC Hardware Diagnostics UEFI Settings

Personalizing remote diagnostic settings.

Specifications

Computer Specifications

General specifications for the computer.

35.56-cm (14.0-in) HD Display Specifications

Detailed specifications for the HD display.

Power Cord Set Requirements

Requirements for All Countries

General requirements for power cord sets globally.

Requirements for Specific Countries and Regions

Country-specific power cord requirements and certifications.

Recycling

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