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HP Stream 11

HP Stream 11
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Maintenance and Service Guide
HP Stream 11 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

Table of Contents

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HP Stream 11 Specifications

General IconGeneral
Form factorClamshell
Product typeLaptop
Product colorBlue
Country of originChina
Internal memory4 GB
Memory clock speed1600 MHz
Memory form factorOn-board
Internal memory typeDDR3L-SDRAM
Memory layout (slots x size)1 x 4 GB
Storage mediaFlash
Optical drive typeNo
Card reader integratedYes
Total storage capacity32 GB
Compatible memory cardsSD
Display surfaceMatt
Display diagonal11.6 \
Display resolution1366 x 768 pixels
Native aspect ratio16:9
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics
On-board graphics card base frequency311 MHz
On-board graphics card dynamic frequency (max)792 MHz
Number of built-in speakers2
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version4.0
Charging port typeDC-in jack
USB 2.0 ports quantity1
VGA (D-Sub) ports quantity0
Battery capacity37 Wh
Number of battery cells3
Pointing deviceTouchpad
Operating shock40 G
Operating altitude0 - 3050 m
Non-operating shock240 G
Operating vibration1.043 G
Non-operating altitude0 - 4570 m
Non-operating vibration3.5 G
Storage temperature (T-T)-15 - 60 °C
Operating temperature (T-T)5 - 35 °C
Storage relative humidity (H-H)10 - 90 %
Operating relative humidity (H-H)10 - 80 %
Sustainability certificatesEPEAT Silver, ENERGY STAR
Cable lock slot typeKensington
AC adapter power45 W
AC adapter frequency50 - 60 Hz
AC adapter input voltage100 - 240 V
SteppingC0
Tjunction100 °C
Processor cache1 MB
Processor modelN2840
System bus rate- GT/s
Processor familyIntel® Celeron®
Processor seriesIntel Celeron Processor N2000 Series for Mobile
Processor socketBGA 1170
Processor codenameBay Trail
Processor frequency2.16 GHz
Processor cache typeL2
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version2.0
Processor boost frequency2.58 GHz
Processor operating modes32-bit, 64-bit
PCI Express configurations1x4
Thermal Design Power (TDP)7.5 W
Scenario Design Power (SDP)4.5 W
Maximum number of PCI Express lanes4
Operating system installedWindows 8.1
Operating system architecture64-bit
Processor codeSR1YJ
Processor ARK ID82103
Processor package size25 x 27 mm
Intel Secure Key Technology version1.00
Weight and Dimensions IconWeight and Dimensions
Depth205.7 mm
Width300 mm
Height19.7 mm
Weight1270 g

Summary

HP Stream 11 Laptop PC Maintenance and Service Guide

Product Description

Product Components and Descriptions

Lists and describes all hardware components of the HP Stream 11 Laptop PC.

Getting to Know Your Computer

Right Side Components

Identifies and describes ports and indicators located on the right side of the laptop.

Left Side Components

Identifies and describes ports and indicators located on the left side of the laptop.

Display Components

Details components visible on the display assembly, including cameras and microphones.

Keyboard Area and Touchpad

Explains the keyboard layout and touchpad functionality and zones.

Illustrated Parts Catalog

Computer Major Components

Provides a visual breakdown and part numbers for the main internal components.

Display Assembly Subcomponents

Lists and describes the individual parts that make up the display assembly.

Miscellaneous Parts

Lists external accessories and smaller components not fitting other categories.

Removal and Replacement Procedures: Preliminary Requirements

Tools Required for Service

Lists the necessary tools for performing hardware removal and replacement procedures.

General Service Considerations

Provides important guidelines and precautions before disassembling or reassembling the computer.

Electrostatic Discharge (ESD) Precautions

Explains the risks of ESD and how to prevent damage to electronic components.

Packaging and Transporting Guidelines

Offers advice on how to package and transport components safely.

Removal and Replacement Procedures for Authorized Service Provider Parts

Preparation for Disassembly

Steps to take before beginning the disassembly process for component replacement.

KeyboardTop Cover Replacement

Detailed instructions for removing and replacing the keyboard and top cover assembly.

Battery Replacement

Detailed steps for safely removing and replacing the laptop battery.

System Board Replacement

Detailed instructions for removing and replacing the main system board.

Using Setup Utility (BIOS)

Starting BIOS Setup Utility

Instructions on how to access and enter the BIOS setup utility.

Updating BIOS Setup Utility

Guidance on how to download and install BIOS updates.

Downloading a BIOS Update

Steps to download the necessary files for a BIOS update.

Using HP PC Hardware Diagnostics

HP PC Hardware Diagnostics Windows Usage

How to access and utilize the Windows-based hardware diagnostic tool.

Downloading HP PC Hardware Diagnostics Windows

Instructions for downloading the HP PC Hardware Diagnostics Windows utility.

HP PC Hardware Diagnostics UEFI Usage

How to use the UEFI version of the hardware diagnostic tool.

Downloading HP PC Hardware Diagnostics UEFI

Steps to download the HP PC Hardware Diagnostics UEFI tool.

Backing Up, Restoring, and Recovering

Backing Up Personal Information

Instructions on using Windows tools to back up personal data.

Creating Recovery Media

Steps to create recovery media using the HP Cloud Recovery Download Tool.

Restoring and Recovery Options

Overview of Windows options for restoring the system.

Changing the Computer Boot Order

Instructions on how to modify the boot order in BIOS for recovery.

Specifications

Computer Dimensions and Weight

Physical measurements and weight of the HP Stream 11 Laptop PC.

Operating Temperature and Humidity Ranges

Specifies the environmental conditions for operating the computer.

Power Cord Set Requirements

General Power Cord Set Requirements

Lists the standard requirements for power cords applicable to all countries.

Power Cord Requirements by CountryRegion

Details specific power cord regulations and certifications for various countries.

Recycling

Battery Disposal and Recycling Guidelines

Information on the proper disposal and recycling of batteries.

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