HP Stream 11 User Manual

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 52.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
Using HP PC Hardware Diagnostics UEFI 51

HP Stream 11 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Blue
Country of origin	China
Internal memory	4 GB
Memory clock speed	1600 MHz
Memory form factor	On-board
Internal memory type	DDR3L-SDRAM
Memory layout (slots x size)	1 x 4 GB
Storage media	Flash
Optical drive type	No
Card reader integrated	Yes
Total storage capacity	32 GB
Compatible memory cards	SD
Display surface	Matt
Display diagonal	11.6 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics
On-board graphics card base frequency	311 MHz
On-board graphics card dynamic frequency (max)	792 MHz
Number of built-in speakers	2
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Charging port type	DC-in jack
USB 2.0 ports quantity	1
VGA (D-Sub) ports quantity	0
Battery capacity	37 Wh
Number of battery cells	3
Pointing device	Touchpad
Operating shock	40 G
Operating altitude	0 - 3050 m
Non-operating shock	240 G
Operating vibration	1.043 G
Non-operating altitude	0 - 4570 m
Non-operating vibration	3.5 G
Storage temperature (T-T)	-15 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Sustainability certificates	EPEAT Silver, ENERGY STAR
Cable lock slot type	Kensington
AC adapter power	45 W
AC adapter frequency	50 - 60 Hz
AC adapter input voltage	100 - 240 V
Stepping	C0
Tjunction	100 °C
Processor cache	1 MB
Processor model	N2840
System bus rate	- GT/s
Processor family	Intel® Celeron®
Processor series	Intel Celeron Processor N2000 Series for Mobile
Processor socket	BGA 1170
Processor codename	Bay Trail
Processor frequency	2.16 GHz
Processor cache type	L2
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	2.58 GHz
Processor operating modes	32-bit, 64-bit
PCI Express configurations	1x4
Thermal Design Power (TDP)	7.5 W
Scenario Design Power (SDP)	4.5 W
Maximum number of PCI Express lanes	4
Operating system installed	Windows 8.1
Operating system architecture	64-bit
Processor code	SR1YJ
Processor ARK ID	82103
Processor package size	25 x 27 mm
Intel Secure Key Technology version	1.00

Weight and Dimensions

Depth	205.7 mm
Width	300 mm
Height	19.7 mm
Weight	1270 g