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HP Stream 11 User Manual

HP Stream 11
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7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 50.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
A Failure ID link is displayed. Select the link and follow the on-screen instructions.
A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
You must use a Windows computer to download this tool because only .exe les are provided.
50 Chapter 7 Using HP PC Hardware Diagnostics

Table of Contents

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HP Stream 11 Specifications

General IconGeneral
Form factorClamshell
Product typeLaptop
Product colorBlue
Country of originChina
Internal memory4 GB
Memory clock speed1600 MHz
Memory form factorOn-board
Internal memory typeDDR3L-SDRAM
Memory layout (slots x size)1 x 4 GB
Storage mediaFlash
Optical drive typeNo
Card reader integratedYes
Total storage capacity32 GB
Compatible memory cardsSD
Display surfaceMatt
Display diagonal11.6 \
Display resolution1366 x 768 pixels
Native aspect ratio16:9
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics
On-board graphics card base frequency311 MHz
On-board graphics card dynamic frequency (max)792 MHz
Number of built-in speakers2
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version4.0
Charging port typeDC-in jack
USB 2.0 ports quantity1
VGA (D-Sub) ports quantity0
Battery capacity37 Wh
Number of battery cells3
Pointing deviceTouchpad
Operating shock40 G
Operating altitude0 - 3050 m
Non-operating shock240 G
Operating vibration1.043 G
Non-operating altitude0 - 4570 m
Non-operating vibration3.5 G
Storage temperature (T-T)-15 - 60 °C
Operating temperature (T-T)5 - 35 °C
Storage relative humidity (H-H)10 - 90 %
Operating relative humidity (H-H)10 - 80 %
Sustainability certificatesEPEAT Silver, ENERGY STAR
Cable lock slot typeKensington
AC adapter power45 W
AC adapter frequency50 - 60 Hz
AC adapter input voltage100 - 240 V
SteppingC0
Tjunction100 °C
Processor cache1 MB
Processor modelN2840
System bus rate- GT/s
Processor familyIntel® Celeron®
Processor seriesIntel Celeron Processor N2000 Series for Mobile
Processor socketBGA 1170
Processor codenameBay Trail
Processor frequency2.16 GHz
Processor cache typeL2
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version2.0
Processor boost frequency2.58 GHz
Processor operating modes32-bit, 64-bit
PCI Express configurations1x4
Thermal Design Power (TDP)7.5 W
Scenario Design Power (SDP)4.5 W
Maximum number of PCI Express lanes4
Operating system installedWindows 8.1
Operating system architecture64-bit
Processor codeSR1YJ
Processor ARK ID82103
Processor package size25 x 27 mm
Intel Secure Key Technology version1.00
Weight and Dimensions IconWeight and Dimensions
Depth205.7 mm
Width300 mm
Height19.7 mm
Weight1270 g

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