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HP Stream 11 Pro User Manual

HP Stream 11 Pro
71 pages
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HP Stream 11 Pro Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Table of Contents

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HP Stream 11 Pro Specifications

General IconGeneral
Form factorClamshell
Product typeLaptop
Product colorBlack, Grey
Country of originChina
SteppingC0
Tjunction100 °C
Processor cache1 MB
Processor cores2
System bus rate- GT/s
Processor familyIntel® Celeron®
Processor seriesIntel Celeron Processor N2000 Series for Mobile
Processor socketBGA 1170
Processor codenameBay Trail
Processor frequency2.16 GHz
Processor cache typeL2
Processor lithography22 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version2.0
Processor boost frequency2.58 GHz
Processor operating modes32-bit, 64-bit
ECC supported by processorNo
PCI Express configurations1x4
Thermal Design Power (TDP)7.5 W
Scenario Design Power (SDP)4.5 W
Maximum number of PCI Express lanes4
Motherboard chipset-
Internal memory2 GB
Memory clock speed1333 MHz
Memory form factorOn-board
Internal memory typeDDR3L-SDRAM
SSD capacityThe Solid State Drive's storage capacity in Gigabytes.
Storage mediaSSD
Card reader integratedYes
Total storage capacity32 GB
Compatible memory cardsSD, SDHC, SDXC
Number of SSDs installed1
Display surfaceMatt
Display diagonal11.6 \
Display resolution1366 x 768 pixels
Native aspect ratio16:9
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics
On-board graphics card base frequency311 MHz
On-board graphics card burst frequency792 MHz
Audio systemDTS Studio Sound
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version4.0
Top Wi-Fi standardWi-Fi 4 (802.11n)
Charging port typeDC-in jack
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
VGA (D-Sub) ports quantity0
Pointing deviceTouchpad
Operating system installedWindows 8.1
Operating system architecture64-bit
Processor codeSR1YJ
Processor ARK ID82103
Processor package size25 x 27 mm
Intel Smart Connect Technology version1.00
Battery capacity37 Wh
Battery life (max)- h
Number of battery cells3
AC adapter power45 W
Sustainability certificatesEPEAT Silver, ENERGY STAR
Weight and Dimensions IconWeight and Dimensions
Depth205.7 mm
Width300 mm
Height19.7 mm
Weight1280 g

Summary

Product description

External component identification

Finding your hardware and software information

Guidance on locating essential hardware and software information on your computer.

Display

Identifies and describes the computer's display components, including webcam and microphones.

Buttons

Details the function and operation of the computer's power button and its various states.

Keys

Explains the function of special keys like Esc, Fn, and Windows key, along with action keys.

Lights

Describes the various indicator lights on the computer, such as power, Caps Lock, and mute lights.

TouchPad

Details the touchpad zone and its buttons, explaining how to use finger gestures for navigation.

Left side

Identifies components on the left side: security cable slot, power connector, AC adapter light, SIM slot, memory card reader.

Right side

Identifies components on the right side: power light, audio/mic jack, USB ports, and HDMI port.

Bottom

Identifies components on the bottom: primarily the speakers.

Illustrated parts catalog

Locating the service tag information

Explains how to find product name, serial number, model number, and warranty information on the computer.

Computer major components

Provides an exploded view of major internal components and their spare part numbers.

Display assembly subcomponents

Details individual parts of the display assembly and their corresponding spare part numbers.

Miscellaneous parts

Lists various miscellaneous parts and accessories with their spare part numbers.

Removal and replacement preliminary requirements

Tools required

Lists the essential tools needed to perform hardware removal and replacement procedures.

Service considerations

Provides important guidelines and precautions for safe and effective disassembly and assembly procedures.

Plastic parts

Offers guidance on handling plastic components carefully to prevent damage during disassembly and reassembly.

Cables and connectors

Provides crucial advice on handling, routing, and preventing damage to internal cables and connectors.

Drive handling

Details precautions for safely handling fragile drive components to prevent damage or data loss.

Grounding guidelines

Explains the importance of grounding and provides methods to prevent electrostatic discharge (ESD) damage.

Packaging and transporting guidelines

Offers guidelines for safely packaging and transporting electronic equipment, focusing on ESD protection.

Workstation guidelines

Provides essential recommendations for setting up a safe and effective workstation for handling electronic components.

Equipment guidelines

Details necessary grounding equipment, such as wrist straps and floor mats, to prevent static damage.

Removal and replacement procedures

Keyboard/top cover

Step-by-step instructions for removing and replacing the keyboard and top cover assembly.

TouchPad

Detailed instructions for safely removing and replacing the computer's touchpad assembly.

Heat sink

Provides instructions for safely removing and replacing the computer's heat sink component.

Power button board

Step-by-step guide for removing and replacing the power button board and its associated cable.

Battery

Instructions for safely removing and replacing the computer's internal battery.

WLAN module

Detailed steps for removing and replacing the Wireless Local Area Network (WLAN) module.

Connector board

Instructions for removing and replacing the connector board, including the SD card reader.

Power connector cable

Steps for safely disconnecting and removing the computer's power connector cable.

System board

Detailed instructions for removing and replacing the computer's main system board.

Speakers

Provides instructions for safely removing and replacing the computer's speaker assemblies.

Display assembly

Step-by-step guide for removing the computer's display assembly, including related cables and antennas.

Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Starting Setup Utility (BIOS)

Instructions on how to access and start the computer's BIOS setup utility.

Updating the BIOS

Information on how to find and download BIOS updates from the HP website.

Determining the BIOS version

Guidance on checking the current version of the system's BIOS.

Downloading a BIOS update

Detailed steps for downloading a BIOS update, including precautions and installation notes.

Using HP PC Hardware Diagnostics (UEFI)

Explains how to use HP PC Hardware Diagnostics for troubleshooting hardware issues.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Provides instructions for downloading diagnostic tools to a USB drive for external testing.

Specifications

Backing up, restoring, and recovering

Creating recovery media and backups

Guides on creating system recovery media and backups for data protection and restoration.

Creating HP Recovery media

Detailed steps on using HP Recovery Manager to create recovery media for system restoration.

Restore and recovery

Overview of system recovery options, including Windows tools and HP Recovery Manager.

Recovering using HP Recovery Manager

Instructions on how to use HP Recovery Manager for system recovery via media or partition.

Using the HP Recovery partition (select models only)

Steps to perform system recovery using the HP Recovery partition without external media.

Using HP Recovery media to recover

Guide on restoring the system using created HP Recovery media, especially if the partition is unavailable.

Changing the computer boot order

Instructions on modifying the boot order in BIOS to facilitate recovery from external media.

Statement of memory volatility

Nonvolatile memory usage

Details the types of nonvolatile memory, their size, data storage, and write protection.

Questions and answers

Provides answers to common questions regarding BIOS settings, UEFI, memory, and security.

Using HP Sure Start (select models only)

Explains HP Sure Start technology for monitoring and restoring BIOS integrity on select models.

Power cord set requirements

Requirements for all countries

Outlines general requirements for power cord sets applicable to all countries.

Requirements for specific countries and regions

Lists specific power cord set requirements and accredited agencies for various countries.

Recycling

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