No IP Address
No IP Address
Replace network
cable.
Contact Server Administrator
to verify DCHP, DNS services
started.
Reimage device
using restore
Done
If none of above corrects the issue, service the unit.
Note: Refer to the Warranty for coverage information.
Ping
Loopback
OK?
Reboot unit and
server.
N
Yes
N
Yes
N
Thin client
have a valid
IP address?
Done
Ping
Gateway
OK?
Ping
Server by
name OK?
Thin client
have a valid
IP address?
N
N
Yes
Done
Yes
Yes
28 Chapter 4 Diagnostics and Troubleshooting
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