TippingPoint 10/110/330 Hardware Installation and Safety Guide 7
Product Documentation
TippingPoint Systems have a full set of documentation. For the most current documentation, check the Threat
Management Center (TMC) Web site at https://tmc.tippingpoint.com
.
Customer Support
TippingPoint is committed to providing quality customer support to all of its customers. Each customer is
provided with a customized support agreement that provides detailed customer and support contact
information.
For the most efficient resolution of your problem, take a moment to gather some basic information from your
records and from your system before contacting customer support, including your customer number.
Contact Information
For additional information or assistance, contact the HP TippingPoint Technical Assistance Center (TAC):
Telephone
North America: +1 866 681 8324
International: +1 512 681 8324
For a list of international toll-free contact numbers, consult the following web page:
https://tmc.tippingpoint.com/TMC/Content/support/Support_Contacts
Online Support Request
1. Log on to the TippingPoint Threat Management Center (TMC) with your HP Passport credentials.
NOTE: If you don’t have HP Passport (HPP) credentials, access the TMC and on the Login page, select the
New User Registration option to register for login credentials. If you are an existing registered TMC user
and you have not updated your TMC account to an HPP account, you must log on using your email
address registered on the TMC and reset your password. To reset your password, access the TMC and on
the Login page, select Forgot Password and set a new password.
2. In the menu bar click Support > Support Request.
3. Complete the information required in the Support Request form and submit the form.
E-mail
tippingpoint.support@hp.com
Information Location
Your customer number You can find this number on your Customer Support
Agreement and on the shipping invoice that came with your
TippingPoint system.
Your device serial number You can find this information on the bottom of the server
chassis. Also, from the TippingPoint CLI, you can run the
show version
command.
Your device version number From the TippingPoint CLI, you can run the show version
command.
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