To repair software problems, try these methods:
●
Turn the computer off completely, and then turn it on again. Sometimes this is the easiest way to fix a
problem.
●
Update the drivers (see
Updating drivers on page 25).
●
Use Microsoft System Restore (see
Microsoft System Restore on page 26) — Restore your computer to a
configuration that was in use before the software was installed.
●
Reinstall the software program or hardware driver. (See
Software program and hardware driver reinstallation
on page 26) — Restores the software (if it came with the product) or hardware driver to factory defaults.
●
System Recovery (see
System Recovery on page 29) — Erase and reformat the hard disk drive, and then
reinstall the operating system, programs, and drivers.
CAUTION: This erases all data files you have created.
Updating drivers
A driver is a software program that enables your computer to communicate with an attached device, such as a
printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one
does not solve your problem:
1. Tap the Start button.
2.
Type Device Manager into the Start Search box, and then tap Device Manager to open the Device
Manager window.
3. Tap the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-
ROM drives).
4. Double-tap the specific item (for example, HP DVD Writer 640b).
5. Tap the Driver tab.
6. To update a driver, tap Update Driver, and then follow the onscreen instructions.
Or, to revert to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen
instructions.
You can also go to the HP Support website:
www.hp.com/support and select the task, Download drivers and
software. Follow the onscreen instructions.
Getting Started
Software troubleshooting
25
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