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HP ZBook 15u User Manual

HP ZBook 15u
194 pages
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Maintenance and Service Guide
HP ZBook 15u G6 Mobile Workstation

Table of Contents

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HP ZBook 15u Specifications

General IconGeneral
BrandHP
ModelZBook 15u
CategoryDesktop
LanguageEnglish

Summary

Illustrated parts catalog

Removal and replacement procedures preliminary requirements

Electrostatic discharge information

Information on preventing damage from static electricity (ESD).

Removal and replacement procedures for Customer Self-Repair parts

Preparation for disassembly

Initial safety procedures before starting disassembly.

Bottom cover

Procedure for removing and replacing the bottom cover.

Solid-state drive (SSD)

Procedure for removing and replacing the solid-state drive.

Memory modules

Procedure for removing and replacing memory modules.

WLAN/Bluetooth combo card

Procedure for removing and replacing the WLAN/Bluetooth combo card.

WWAN module

Procedure for removing and replacing the WWAN module.

Keyboard

Procedure for removing and replacing the keyboard.

Removal and replacement procedures for authorized service provider parts

Component replacement procedures

General procedures for replacing authorized service provider parts.

Battery

Procedure for removing and replacing the battery.

Heat sink assembly

Procedure for removing and replacing the heat sink assembly.

Fan

Procedure for removing and replacing the fan.

System board

Procedure for removing and replacing the system board.

Display assembly

Procedure for removing and replacing the display assembly.

Interpreting system validation diagnostic front panel LEDs and audible codes

Troubleshooting guide

General troubleshooting steps

Provides a basic logic for troubleshooting computer issues.

Identify the issue

Steps to identify and understand the problem.

1. Understand the issue

Understanding the issue, boot-up sequence, and failure classification.

Failure classification

Breakdown of common failures by boot-up sequence and hardware.

Analyze the issue

Steps for analyzing the root cause of an issue.

HP Hardware Diagnostics and Tools

Information on using HP diagnostic tools for hardware issues.

Status lights, blinking light codes, troubleshooting lights, and POST error messages

Interpreting system status indicators for troubleshooting.

Resolve the issue

Steps and methods for resolving identified computer issues.

Hard reset

Procedure for performing a hard reset to restore functionality.

Soft reset (Default Settings)

Procedure for resetting the system BIOS to default settings.

Test with minimum configuration

Steps to test the computer with essential hardware only.

Verify solution

Steps to verify if the implemented solution has resolved the issue.

Common issues and possible solutions

Troubleshooting common issues with symptoms and solutions.

Power-on issues

Troubleshooting steps for power-on related problems.

No Power

Specific troubleshooting for when the computer does not power on.

Intermittent power-on, shutdown, reboot

Troubleshooting for intermittent power issues.

AC adapter issue

Troubleshooting steps for AC adapter related problems.

Battery not recognized, not charging

Troubleshooting for battery recognition and charging issues.

Battery discharges too fast

Troubleshooting for rapid battery discharge.

Burnt smell

Troubleshooting steps for issues related to burnt smell.

POST

Troubleshooting issues related to Power-On Self-Test.

No video (with power)

Troubleshooting steps for no video output with power present.

Blinking lights

Interpreting blinking light codes during startup.

Diagnostics error messages

Understanding and resolving POST error messages.

Performance (OS)

Troubleshooting issues related to operating system performance.

Intermittent shutdown

Troubleshooting for intermittent system shutdowns.

Blue screen (BSOD) error

Steps to troubleshoot and resolve Blue Screen errors.

Display

Troubleshooting common display issues.

Display anomalies

Identifying and resolving various display anomalies.

HP PC Hardware Diagnostics (UEFI) for video test

Using diagnostics tool to check for display hardware issues.

Touchpad

Troubleshooting steps for touchpad not working properly.

Hard drive/solid-state drive not recognized

Troubleshooting steps when the hard drive is not recognized.

No boot to operating system (no read/write error)

Troubleshooting steps for no boot to OS or read/write errors.

Fan error message - 90B

Troubleshooting steps for fan error messages.

Thermal shutdown (hot)

Troubleshooting steps for thermal shutdown issues.

Computer Setup (BIOS), TPM, and HP Sure Start

Using HP PC Hardware Diagnostics

Backing up, restoring, and recovering

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