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HP ZBook 14u G4 User Manual

HP ZBook 14u G4
191 pages
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HP ZBook 14u G4 Mobile Workstation
Maintenance and Service Guide

Table of Contents

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HP ZBook 14u G4 Specifications

General IconGeneral
Form factorClamshell
Product typeMobile workstation
Product colorBlack
Country of originChina
Panel typeSVA
LED backlightYes
Display diagonal14 \
Native aspect ratio16:9
Memory slots2x SO-DIMM
Internal memory8 GB
Memory clock speed2133 MHz
Internal memory typeDDR4-SDRAM
Maximum internal memory32 GB
Memory layout (slots x size)1 x 8 GB
HDD speed5400 RPM
HDD interfaceSATA
Storage mediaHDD
Total storage capacity1000 GB
Compatible memory cardsSD
Number of HDDs installed1
On-board graphics card ID0x5916
Discrete graphics card modelAMD FirePro W4190M
On-board graphics card modelIntel® HD Graphics 620
Discrete graphics card memory2 GB
On-board graphics card familyIntel® HD Graphics
On-board graphics card OpenGL version4.4
On-board graphics card base frequency300 MHz
On-board graphics card DirectX version12.0
On-board graphics card dynamic frequency (max)1000 MHz
Battery capacity51 Wh
Number of battery cells3
AC adapter power65 W
Wi-Fi standards802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version4.2
Ethernet LAN data rates10, 100, 1000 Mbit/s
Charging port typeDC-in jack
USB 2.0 ports quantity0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity2
Bus typeOPI
SteppingH0
Tjunction100 °C
Processor cache3 MB
System bus rate4 GT/s
Processor familyIntel® Core™ i5
Processor socketBGA 1356
Processor threads4
Processor codenameKaby Lake
Configurable TDP-up25 W
Processor frequency2.5 GHz
Processor cache typeSmart Cache
Configurable TDP-down7.5 W
Processor lithography14 nm
Processor manufacturerIntel
PCI Express slots version3.0
Processor boost frequency3.1 GHz
Processor operating modes64-bit
PCI Express configurations1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)15 W
Configurable TDP-up frequency2.7 GHz
Configurable TDP-down frequency0.8 GHz
Maximum number of PCI Express lanes12
Password protection typePower on
Sustainability certificatesENERGY STAR
Processor codeSR2ZU
Processor ARK ID95443
Processor package size42 x 24 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version1.00
Intel Stable Image Platform Program (SIPP) version0.00
Weight and Dimensions IconWeight and Dimensions
Depth237 mm
Width338 mm
Height22.1 mm
Weight1640 g

Summary

1 Product description

3 Illustrated parts catalog

Computer major components

Lists and illustrates the main internal components of the computer with their spare part numbers.

4 Removal and replacement procedures preliminary requirements

Tools required

Lists the essential tools needed for performing removal and replacement procedures.

Service considerations

Covers precautions for handling parts, cables, and drives during disassembly and reassembly.

Grounding guidelines

Essential safety procedures for preventing electrostatic discharge damage to components.

5 Removal and replacement procedures for Customer Self-Repair parts

Bottom cover

Step-by-step guide for removing and replacing the bottom cover of the computer.

Battery

Instructions for safely removing and replacing the computer's battery.

Hard drive

Procedure for removing and replacing the internal hard disk drive.

6 Removal and replacement procedures for Authorized Service Provider parts

System board

Instructions for removing and replacing the main system board.

7 Interpreting system validation diagnostic front panel LEDs and audible codes

8 Troubleshooting guide

General troubleshooting steps

Provides a systematic approach to identifying and resolving common computer issues.

Update BIOS and drivers

Recommends updating BIOS, firmware, and drivers before troubleshooting for potential fixes.

HP Hardware Diagnostics and Tools

Introduces HP diagnostic tools like UEFI for hardware failure detection and firmware management.

Status lights, blinking light codes, troubleshooting lights, and POST error messages

Explains how to interpret status lights and error codes for diagnosing startup problems.

9 Computer Setup (BIOS), TPM, and HP Sure Start

Updating the BIOS

Guidance on how to download and install BIOS updates from the HP website.

10 Using HP PC Hardware Diagnostics (UEFI)

To start HP PC Hardware Diagnostics (UEFI)

Step-by-step guide to launch the HP PC Hardware Diagnostics (UEFI) tool.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Instructions for downloading the UEFI diagnostic tool onto a USB drive.

11 Backup and recovery

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