Freeze at Windows Logo (hang/lockup)
Symptoms
●
Has power, light activity, fan spinning
●
HP Logo displays briey
●
Attempt to boot to operating system and
freeze/hang at Windows logo
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No response to pressing num lock or caps
lock key
Possible causes
Conict of instructions from multiple programs or drivers; installing a new hardware
or program that is not compatible (may also cause a blue screen error—see blue
screen issue).
Troubleshooting steps
Follow suggested steps below one at a time to verify normal boot process:
1. Disconnect all external peripherals, and perform a hard reset (8. Hard reset
on page 89).
2. Perform soft reset (9. Soft reset (Default Settings) on page 90).
3. Update BIOS and drivers (4. Update BIOS and drivers on page 81).
108 Chapter 8 Troubleshooting guide
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