HP ZBook 15v G5

Processor not executing code ...................................................................................... 134
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 134
Memory module error ................................................................................................... 134
Graphics Controller Error (No Controller) ..................................................................... 135
Failure - System Board Error ........................................................................................ 135
Intel Trusted Execution Technology (TXT) Error .......................................................... 135
Sure Start unable to nd valid BIOS Boot Block image ................................................ 135
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 136
POST Error Messages and User Actions .......................................................................................... 136
Routine Maintenance for Performance Improvement .................................................................... 138
Common Blue Screen Error Messages ............................................................................................ 138
Error message list ......................................................................................................... 138
Bug check symbolic names ........................................................................................... 138
Microsoft general troubleshooting of Windows bug check codes ............................... 139
Use Windows Debugging Tool ......................................................................................................... 139
Windows Software Development Kit (SDK) .................................................................. 140
Display Issue: Pixel Anomalies ........................................................................................................ 144
Cable management ......................................................................................................................... 145
Connector types .............................................................................................................................. 146
8 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 149
Using Computer Setup ....................................................................................................................................... 149
Starting Computer Setup ................................................................................................................ 149
Navigating and selecting in Computer Setup ................................................................................. 149
Restoring factory settings in Computer Setup ............................................................................... 149
Updating the BIOS ........................................................................................................................... 150
Determining the BIOS version ...................................................................................... 150
Downloading a BIOS update ......................................................................................... 150
Changing the boot order using the f9 prompt ................................................................................ 151
TPM BIOS settings (select products only) ......................................................................................................... 151
Using HP Sure Start (select products only) ....................................................................................................... 152
9 Backing up, restoring, and recovering ......................................................................................................... 153
Backing up information and creating recovery media ...................................................................................... 153
Using Windows tools ....................................................................................................................... 153
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 153
Restoring and recovery ..................................................................................................................................... 154
Restoring, resetting, and refreshing using Windows tools ............................................................ 154
Recovering using HP Recovery media ............................................................................................. 154
Changing the computer boot order ................................................................................................ 154
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