HP ZBook 17 G5 - Page 9

3. Perform a visual inspection of hardware ................................................................. 105
4. Update BIOS and drivers ........................................................................................... 105
Manually updating BIOS and drivers .......................................................... 105
Remotely deploying BIOS and drivers ........................................................ 105
Analyze the issue ............................................................................................................................ 105
5. Remove or uninstall recently added hardware, software ........................................ 105
6. HP Hardware Diagnostics and Tools ......................................................................... 106
HP PC Hardware Diagnostics (UEFI) ........................................................... 106
HP Support Assistant (HPSA) ..................................................................... 108
HP BIOS Conguration Utility (BCU) ........................................................... 109
HP Image Diagnostic Tool ........................................................................... 109
HP Thermal Monitor ................................................................................... 109
Non HP diagnostics tools ........................................................................... 109
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ...................................................................................................................... 110
Status lights ............................................................................................... 110
Blinking light codes .................................................................................... 111
POST error messages ................................................................................. 111
Power Good (Troubleshooting) lights ........................................................ 112
Resolve the issue ............................................................................................................................. 113
8. Hard reset ................................................................................................................. 113
9. Soft reset (Default Settings) ..................................................................................... 115
10. Reseat cables and connections .............................................................................. 115
11. Test with minimum conguration .......................................................................... 116
Essential hardware conguration .............................................................. 116
Safe mode ................................................................................................... 116
12. Test with veried working conguration (hardware and/or operating system) ... 117
13. Replace the system board ...................................................................................... 117
Verify solution ................................................................................................................................. 118
Helpful Hints ...................................................................................................................................................... 118
At startup ........................................................................................................................................ 118
During operation ............................................................................................................................. 119
Consulting with HP Service ............................................................................................................. 119
Common issues and possible solutions ............................................................................................................ 120
Power-on issues .............................................................................................................................. 120
No Power ....................................................................................................................... 120
Intermittent power-on, shutdown, reboot ................................................................... 122
AC adapter issue ........................................................................................................... 123
Battery not recognized, not charging ........................................................................... 123
Battery discharges too fast .......................................................................................... 125
Burnt smell .................................................................................................................... 125
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