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4/28/2017 860-EI
Service
We suggest that our products
be serviced by a professional
certified in the US by the
National Fireplace Institute
(NFI) as NFI Gas Specialists.
8. Maintenance
x IMPORTANT: Union Fitting- Please do not loosen manifold union fitting- for
factory assembly purposes only. If removing valve box, remove at pan nipple by
spinning the valve box / manifold assembly counter clockwise (CCW).
x Any guard or protective device removed for servicing must be replaced
prior to operating the fire pit.
x We suggest that our products be serviced annually by a professional certified in the
US by the National Fireplace Institute (NFI) as NFI Gas Specialists.
x Ensure gas and power is shut off and fire pit is cool before servicing.
x Keep fire pit covered at all times when not in use and free of debris.
x In some areas of the country spiders or insects have been known to build nest and or lay eggs in the venture
holes of the air-mixer for LP units. This can cause fuel to fill the fire feature cavity and result in personal
injury or property damage. Periodical inspection by a qualified service technician of the air-intake is
required to ensure your fire feature performs properly.
x Burner Cleaning: (1 x YR) If flames exhibit any abnormal shapes or behavior, or if burner fails to ignite
properly, then the burner holes may require cleaning. The appliance can be cleaned by carefully removing
the logs and media to allow access to burner. Use a brush to carefully remove dust, spider webs, and loose
particles from base, logs, and fire ring itself. If evidence of damage, fire ring must be replaced with fire ring
specified by manufacturer.
x Thermocouple Cleaning of Soot: (1 x 6 mos. or as needed) Remove lava rock or glass around pilot, then the
blow out box lid. Clean thermocouple of any soot using soft brush. Be careful not to damage hot wire
element. Place lava rock or glass back as explained in Section 7.
x Always ensure that the union fitting is tight. If loose, torque until there is no leak. (Recommend to 80ft.lbs.)
x Visually inspect the pilot- The pilot flame should cover 3/8” to 1/2” of the thermocouple as shown below.
Cleaning of orifice may be required by removing pilot hood (CCW) and removing orifice as shown below.
Igniter Thermocouple
9. Troubleshooting
Below are some potential causes and countermeasures to the symptoms indicated in bold. Please contact your
Dealer or certified technician for service and repair.
• IMPORTANT: Union Fitting- Please do not loosen manifold union fitting- for
factory assembly purposes only. If removing valve box, remove at pan nipple by spinning
the valve box / manifold assembly counter clockwise (CCW).
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